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Gardena

    Patient Account Representative - Gardena, CA, United States - Guidehouse

    Guidehouse
    Guidehouse Gardena, CA, United States

    2 weeks ago

    Guidehouse background
    Description
    Patient Account Representative


    Travel Required :
    The Patient Account Representative – Self Pay is an extension of a client's business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed.

    This position offers an attractive hybrid schedule working two days in our Gardena, CA office and three days virtually from home.

    ​
    Account Review
    Customer Service
    Account Updates
    Complete all assigned projects in a timely manner.
    Research and respond to all patient inquiries received by telephone and mail.
    Update patient demographic information and initiate account adjustments.
    Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.

    Customer service skills / customer service experience required
    ~ PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential.
    ~1+ year experience working in a Healthcare or Customer Service setting.
    ~ Ability to initiate and follow through on projects and work independently with minimal supervision required.
    ~ Bilingual Spanish preferred.

    #Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

    Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

    Medical, Rx, Dental & Vision Insurance
    ~ Personal and Family Sick Time & Company Paid Holidays
    ~ 401(k) Retirement Plan
    ~ Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
    ~ Short-Term & Long-Term Disability
    ~ Tuition Reimbursement, Personal Development & Learning Opportunities
    ~ Corporate Sponsored Events & Community Outreach
    ~ All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

    If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at .

    All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

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