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    Luxury Guest Experience Associate - Glendale, United States - Azcardinals

    Azcardinals
    Azcardinals Glendale, United States

    1 week ago

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    Description

    Summary:


    The Arizona Cardinals Football Club has unveiled brand-new, unique luxury gameday seating and experiences and we are seeking passionate individuals with high-end guest experience & service capabilities.

    The primary responsibility of this position is to provide luxury-quality service to all guests within State Farm Stadium, specifically including those in our exclusive luxury seating, lounge, and hospitality areas.


    Primary Job Duties:
    Serve as a brand ambassador of the Arizona Cardinals Football Club, championing our organization
    Provide unparalleled service to our luxury guests
    Ensure every last detail is accounted for from arrival to departure; taking time to give genuine, continuous care for each guest, resolving questions and concerns as they arise
    This level of detail and precision will be essential to creating a thoughtfully personalized and ultra-luxe experience that is exclusive to The Arizona Cardinals and State Farm Stadium
    Embrace Cardinals luxury service culture and treat all guest and associates with the utmost of respect and kindness
    Maintain up-to-date knowledge on all team and stadium information to effectively communicate with all guests
    Resolves guest concerns in a professional and efficient manner without unnecessarily referring guests to other team members – understanding feedback, researching, offering solutions including multiple options, and strategies
    Follows through and feels ownership of guest feedback and requests
    Create exceptionally special experiences that will become treasured memories
    Setup, maintenance, and takedown of experience areas when required, maintaining a clean and organized area
    Other duties as assigned
    Qualifications/Requirements

    High school diploma, or equivalent experience required, continuing education preferred
    1-2 years of experience in guest support, client services, or equivalent experience
    Excellent customer service skills to interact with guests and address their needs
    Strong communication skills to convey information and recommendations effectively
    Commitment to work ALL preseason, regular season, and playoff home games (nights, holidays, weekends, and weekdays may be included)
    Availability to work all ancillary events & Cardinals' events (Dates & Times TBD)
    Ability to effectively work in a fast-paced environment with multiple competing priorities that require strong time management, organization, and prioritization
    Highly motivated with a strong work ethic
    Collaborative and team-oriented
    Able to maintain confidential information
    Must complete all pre-employment forms and successfully pass a background check
    Must be able to stand and exert well-paced mobility for periods of up to eight (8) hours in length
    Ability to lift up to 20-30 pounds on a regular basis

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