Guest Experience Associate - Glendale, United States - Arizona Cardinals Football Club

Arizona Cardinals Football Club

Verified Company

Glendale, United States

3 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Summary:

The Arizona Cardinals Football Club has unveiled brand-new, unique luxury gameday seating and experiences and we are seeking passionate individuals with high-end guest experience & service capabilities.

The primary responsibility of this position is to provide luxury-quality service to all guests within State Farm Stadium, specifically including those in our exclusive luxury seating, lounge, and hospitality areas.

Primary Job Duties:

Serve as a brand ambassador of the Arizona Cardinals Football Club, championing our organization
Provide unparalleled service to our luxury guests
Ensure every last detail is accounted for from arrival to departure; taking time to give genuine, continuous care for each guest, resolving questions and concerns as they arise
This level of detail and precision will be essential to creating a thoughtfully personalized and ultraluxe experience that is exclusive to The Arizona Cardinals and State Farm Stadium
Embrace Cardinals luxury service culture and treat all guest and associates with the utmost of respect and kindness
Maintain uptodate knowledge on all team and stadium information to effectively communicate with all guests
Resolves guest concerns in a professional and efficient manner without unnecessarily referring guests to other team members understanding feedback, researching, offering solutions including multiple options, and strategies
Follows through and feels ownership of guest feedback and requests
Create exceptionally special experiences that will become treasured memories
Setup, maintenance, and takedown of experience areas when required, maintaining a clean and organized area
Other duties as assigned

Qualifications/Requirements:

High school diploma, or equivalent experience required, continuing education preferred
12 years of experience in guest support, client services, or equivalent experience
Excellent customer service skills to interact with guests and address their needs
Strong communication skills to convey information and recommendations effectively
Bilingual language skills preferred
Commitment to work ALL preseason, regular season, and playoff home games (nights, holidays, weekends, and weekdays may be included)
Availability to work all ancillary events & Cardinals' events (Dates & Times TBD)
Ability to effectively work in a fastpaced environment with multiple competing priorities that require strong time management, organization, and prioritization
Highly motivated with a strong work ethic
Collaborative and teamoriented
Able to maintain confidential information
Must complete all preemployment forms and successfully pass a background check
Must be able to stand and exert wellpaced mobility for periods of up to eight (8) hours in length
Ability to lift up to 2030 pounds on a regular basis