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    Customer Experience Associate - Glendale, United States - Scotia Corporation

    Scotia Corporation
    Scotia Corporation Glendale, United States

    1 month ago

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    Description

    Title: Customer Experience Associate hours/week) - Glendale, St. Catharines Requisition ID:

    Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**

    As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

    Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customers journey by:

    Taking a proactive approach to discovering our customers needs and listening to understand what they are asking for

    Processing day to day transactions

    Nurturing rich, long-standing relationships

    Contributing to the Branchs targets by identifying and fulfilling simple sales opportunities

    Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

    Build strong customer relationships and deliver excellent customer service

    Uncover and solve customers needs

    Explain complicated concepts simply

    Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment

    Demonstrate an eagerness to learn and determination to succeed

    Have proven customer service skills through work or community involvement

    Are willing to assist in a professional, friendly and efficient manner

    Are available to work a flexible schedule

    Are comfortable in simple sales situations

    Have strong technical skills and the ability to promote digital and self-service banking options to our customers

    The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers

    A rewarding career path with diverse opportunities for professional development

    Internal training to support your career growth and enhance your skills

    An organization committed to making a difference in our communities for you and our customers

    You can expect to be recognized and rewarded for high-performance. Youll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.

    A competitive compensation and benefits package

    Location(s): Canada : Ontario : St. Catharines

    Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

    At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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