- Engaging and assisting customers in the store to achieve customer success in customer experience.
- Possessing product knowledge in all area of the store.
- Meeting with leadership team to review surveys and secret shops in relation to meeting/succeeding the customer success standards.
- Performing POS transactions and inventory system functions including:
- Cashiering;
- Product search and availability;
- Preforming Return/Exchange per policies set by the management team;
- Working with the web orders and merchandise inquiries;
- Preforming discounting per policies set by the management team.
- Utilizing suggestive selling techniques (up-selling, cross-selling).
- Demonstrating product knowledge in all areas of the store.
- Utilizing excellent phone skills (answering, orders, and problem solving).
- Consistently facing, filling, displaying and organizing merchandise throughout the store.
- Following merchandising plan from leadership team.
- Ensuring product is priced for customer ease and sized as necessary.
- Providing fulfillment - ability to pick and ship on-line orders.
- Providing basic understanding of inventory and assist in receiving and with transfers.
- Establishing, maintaining an organized, professional, and welcoming atmosphere of the sales floor, register area, outside common and back-end areas;
- Sweeping/mopping/vacuuming/dusting;
- Gathering and removing trash and recycling;
- Cleaning restrooms, break room, office space, storage and receiving areas.
- Communicating need to reorder supplies to back ops or leadership.
- Counting physical inventory;
- Notifying leadership of mislabeled, defective, and damaged merchandise.
- Contributing to sales goals;
- Performing other duties as assigned.
- Experience in customer-facing roles such as retail, hospitality, or food service.
- Basic math skills for cash handling and inventory management.
- Demonstrated experience with customer service.
- Ability to follow detailed instructions accurately; contribute to overall team success.
- Demonstrated problem solving skills; Attention to detail and ability to maintain accurate sales and inventory records.
- Serve and communicate effectively, both verbal (in person and via telephone) and in writing, with diverse personalities and cultures.
- Ability to use a computer and current software.
- Ability to be punctual and reliable.
- Ability to bend & stoop.
- Ability to lift, carry and/or otherwise move up to 50 pounds.
- Willing and able to work evenings, weekends and special events.
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Boise VandalStore Sales Associate - Moscow, United States - University of Idaho
Description
Posting DetailsClassification Information
Posting Number
STH002057P
Employee Category
Student/Temporary
Position Information
Position Title
Boise VandalStore Sales Associate
Location
Boise
Division/College
Auxiliary Services-MID
Department
University Bookstore
FLSA Status
Overtime Eligible
Pay Range
$12.50 per hour or higher depending on experience
Full Time/Part Time
Part Time
Work Schedule Summary
We are seeking great customer service representatives to work part time in the Boise VandalStore. Seasonal, Holiday and Weekend availability is essential. This position is available through the school year and summer.
This position will work 10-15 hours a week. Friday and Saturday availability is a must.
Position Responsibilities
Position Summary
The Sales Associate at the Boise VandalStore represents the University of Idaho by delivering exceptional customer service and supporting the overall mission of the store: Investing in Students and the University One Purchase at a Time. This part-time position requires a dedicated individual who is passionate about providing an unparalleled shopping experience to customers. The Sales Associate will engage with customers, demonstrate product knowledge, and facilitate transactions while maintaining the visual presentation and cleanliness of the store. They will collaborate with the leadership team to uphold merchandising standards and contribute to inventory control efforts. The ideal candidate will possess strong communication skills, attention to detail, and a positive attitude; ability to communicate effectively; ability to maintain confidentiality; ability to carry out store opening and closing procedures; ability to work safely. This role offers an opportunity to be part of a dynamic team committed to student and University success, customer satisfaction, and creating a great environment for all Boise VandalStore customers.
Responsibilities
Job Duty Function
Provide excellent customer service by:
Job Duties/Responsibilities
60
Essential/Marginal
Essential
Job Duty Function
Provide support in merchandising by:
Job Duties/Responsibilities
20
Essential/Marginal
Essential
Job Duty Function
Perform custodial work by:
Job Duties/Responsibilities
10
Essential/Marginal
Essential
Job Duty Function
Provide inventory control by:
Job Duties/Responsibilities
5
Essential/Marginal
Essential
Job Duty Function
Contribute to the overall team effort by:
Job Duties/Responsibilities
5
Essential/Marginal
Marginal
Position Qualifications
Required Qualifications
Posting Date
02/20/2024
Closing Date
Open Until Filled
Yes
Special Instructions to Applicants
Applications will be reviewed at regular intervals with positions being filled as needed.
Background Check Statement
Applicants who are selected as final possible candidates may be required to pass a criminal background check.
EEO Statement
The University of Idaho (U of I) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, U of I does not discriminate on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity/expression, disability, genetic information or status as any protected veteran or military status in its programs or activities, including employment, admissions and educational programs.
Quicklink for Posting
