Boise VandalStore Sales Associate - Moscow, United States - University of Idaho

University of Idaho Moscow, United States

4 weeks ago

Description

Posting Details
Classification Information

Posting Number
STH002057P

Employee Category
Student/Temporary

Position Information

Position Title
Boise VandalStore Sales Associate

Location
Boise

Division/College
Auxiliary Services-MID

Department
University Bookstore

FLSA Status
Overtime Eligible

Pay Range
$12.50 per hour or higher depending on experience

Full Time/Part Time
Part Time

Work Schedule Summary
We are seeking great customer service representatives to work part time in the Boise VandalStore. Seasonal, Holiday and Weekend availability is essential. This position is available through the school year and summer.
This position must understand the importance of customer engagement and provide exceptional customer service. Uses knowledge of and skill in applying the principals of retail sales including pricing, stocking and ensuring customer satisfaction with merchandise; knowledge of the line of merchandise sold in the Vandalstore; ability to learn and apply policies and procedures as they relate to the position; ability to apply the product knowledge gained to meet the customer's needs; ability to keep accurate sale and inventory records; ability to process inter-departmental and student charges; ability to present a positive attitude about the products sold in the VandalStore; ability to communicate effectively; ability to maintain confidentiality; ability to carry out store opening and closing procedures; ability to work safely.
This position will work 10-15 hours a week. Friday and Saturday availability is a must.

Position Responsibilities

Position Summary
The Boise VandalStore Sales Associate is responsible for supporting the VandalStore Mission and producing the core outcomes: Student Success, Customer Experience, Great Production, and Great Environment. This position must understand the importance of customer engagement and provide exceptional customer service.

Responsibilities

Job Duty Function
Provide excellent customer service by:

Job Duties/Responsibilities

Engaging and assisting customers in the store to achieve customer success in customer experience.
Possessing product knowledge in all area of the store.
Meeting with leadership team to review surveys and secret shops in relation to meeting/succeeding the customer success standards.
Performing POS transactions and inventory system functions including:
- Cashiering;
- Product search and availability;
- Preforming Return/Exchange per policies set by the management team;
- Working with the web orders and merchandise inquiries;
- Preforming discounting per policies set by the management team.
Utilizing suggestive selling techniques (up-selling, cross-selling).
Demonstrating product knowledge in all areas of the store.
Utilizing excellent phone skills (answering, orders, and problem solving).

Percentage Of Time
60

Essential/Marginal
Essential

Job Duty Function
Provide support in merchandising by:

Job Duties/Responsibilities

Consistently facing, filling, displaying and organizing merchandise throughout the store.
Following merchandising plan from leadership team.
Ensuring product is priced for customer ease and sized as necessary.
Providing fulfillment – ability to pick and ship on-line orders.
Providing basic understanding of inventory and assist in receiving and with transfers.

Percentage Of Time
20

Essential/Marginal
Essential

Job Duty Function
Perform custodial work by:

Job Duties/Responsibilities

Establishing, maintaining an organized, professional, and welcoming atmosphere of the sales floor, register area, outside common and back-end areas;
- Sweeping/mopping/vacuuming/dusting;
- Gathering and removing trash and recycling;
- Cleaning restrooms, break room, office space, storage and receiving areas.
Communicating need to reorder supplies to back ops or leadership.

Percentage Of Time
10

Essential/Marginal
Essential

Job Duty Function
Provide inventory control by:

Job Duties/Responsibilities

Counting physical inventory;
Notifying buyers of mislabeled, defective, and damaged merchandise.

Percentage Of Time
5

Essential/Marginal
Essential

Job Duty Function
Contribute to the overall team effort by:

Job Duties/Responsibilities

Contributing to sales goals;
Performing other duties as assigned.

Percentage Of Time
5

Essential/Marginal
Marginal

Position Qualifications

Required Qualifications

Experience working in a retail environment.
Experience cashiering.

Preferred Qualifications

Ability to follow detailed instructions accurately, communicate effectively both verbally and in writing; communicate effectively in person and via the telephone; contribute to overall team success.
Demonstrate problem solving skills; serve and communicate with diverse personalities and culture; excellent customer service skills.
Ability to use a computer and current software.
Ability to provide high quality customer service.
Ability to be punctual and reliable.

Physical Requirements & Working Conditions

Ability to bend & stoop.
Ability to lift, carry and/or otherwise move up to 50 pounds.
Willing and able to work evenings, weekends and special events.

Posting Information

Posting Date
11/28/2023

Closing Date

Open Until Filled
Yes

Special Instructions to Applicants
Applications will be reviewed at regular intervals with positions being filled as needed.

Background Check Statement
Applicants who are selected as final possible candidates may be required to pass a criminal background check.

EEO Statement

The University of Idaho (U of I) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, U of I does not discriminate on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity/expression, disability, genetic information or status as any protected veteran or military status in its programs or activities, including employment, admissions and educational programs.

Quicklink for Posting

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