- Responsible for all housekeeping tasks for our vacation rentals to include supervising and coordinating housekeepers, inspectors, and contractors to complete normal cleans between vacation guest, spring clean operations, check-ups before guest stays, and other tasks.
- Responsible for supervising and assisting as needed in our laundry department that launders linens used in the vacation rentals.
- Train and monitor housekeepers and inspectors to ensure the highest level of quality is provided to our guests and owners.
- Work with owners to maintain and update their properties - will have assistance from property managers.
- Provide exceptional customer service by responding quickly and courteously to guest and owner issues that are elevated to your level.
- Ability to work through difficult situations without lowering quality expectations.
- Accountable for the performance of the housekeeping partners.
- Recruit, Hire, and Train new cleaning partners as needed.
- Develop and implement standard operating procedures associated with cleaning and staging.
- Build a team of housekeeping staff, including recruiting, hiring, coaching, and dismissal.
- Monitor and address housekeeping staff performance issues.
- Ability to work effectively and in a fast paced, constantly changing environment.
- Solid multi-tasking skills along with the ability to meet deadlines.
- Willingness and ability to work weekends and holidays as the business requires (40 hrs/week)
- Excellent verbal and written communication skills.
- Professional appearance along with a positive attitude, be a team player and be willing to learn.
- Prior experience with PMS Track a plus
- Previous housekeeping management experience in the hospitality industry is required, preferably in the vacation rental space.
- This role may require working out of our warehouse near Gordon Rd and Market, our Wrightsville Beach office, and in the field.
- Must be able to work in a team environment, open to change, with a passion to raise the bar on quality.
- Express or exchange ideas by means of the spoken word via email and verbally
- Exert up to 25 pounds of force occasionally, use your arms and legs, and sit most of the time
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
- Subject to internal and external environmental conditions
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
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Hospitality Manager- Bryant Real Estate - Carolina Beach, United States - Towne Family of Companies
Description
As the Hospitality Manager you can look forward to:#LI-DNI
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
