Front Desk Supervisor - Miami, United States - DOUBLETREE BY HILTON MIAMI ARPT CONVENTION CTR

DOUBLETREE BY HILTON MIAMI ARPT CONVENTION CTR Miami, United States

3 weeks ago

Description

Job Description

BLURB & BENEFITS

Job Summary: The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Qualifications

Education & Experience:

High School diploma or equivalent required.
At least 2 to 3 years of progressive experience in a hotel or a related field required.
College course work in related field helpful. Previous supervisory responsibility preferred
Must have a valid driver license for the applicable state.

Physical requirements:

Flexible and long hours sometimes required.
Light work -Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.

Mental requirements:

Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to multitask.
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
Must routinely meet deadlines.
Must be effective in handling problems in the workplace; including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.

Duties & Functions

Essential:

Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with AFP Management standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Always comply with AFP Management standards and regulations to encourage safe and efficient hotel operations.
Always maintain a friendly and warm demeanor. Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Monitor all VIP and special guest requests. Review Front Office log and Trace File daily. Fully comprehend and operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Be aware of all rates, packages, and promotions currently underway as listed in the Red Book.
Be familiar with all in-house groups. Be aware of all closed out and restricted dates.
Follow and enforce all AFP Management International hotel credit policies.
Be able to complete and ensure that a proper bucket check room rate verification report, and housekeeping report have been accurately done and filed.
Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
Assist the AFM in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
Have knowledge of and assist in all emergency procedures as required.
Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
Responsible for issued house bank.
Be able to perform all duties of Guest Services Agent. Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
Monitor key control to maintain hotel security.

Marginal:

Ensure the maximization of room revenue through Rooms Merchandising.
Answer all guest inquiries in a timely and professional nature.
Be involved in departmental meeting, planning and execution. Help maintain productivity levels at or above budgeted standards.
Assist in training and cross training of new hires and current employees on a regular basis. Attend meetings/training as required by management.
Perform other duties as required by management.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Front Desk Supervisor

3 weeks ago

Catalina Hotel & Beach Club Miami Beach, United States

**Summary/Objective** · The Front Desk supervisor is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards. Assist with the supervision of the Fr ...
Front Desk Supervisor

2 weeks ago

DoubleTree by Hilton Miami Arpt Convention Ctr Miami, United States

**BLURB & BENEFITS** · **Job Summary**:The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and oc ...
Front Desk Supervisor

5 days ago

Clevelander Ocean LP Miami Beach, United States

To accurately post or ensure the posting of all guest charges, balance the guest folios, and total the day's financial transactions; to update statistical data as required; to neatly prepare end-of-day reports, by specific department or detail; and to securely store "back · - up ...
Front Desk Supervisor

1 week ago

Goodwin Recruiting Miami Beach, United States

Job Description · Job DescriptionTo Apply for this Job Click HereJoin the pulse of premium hospitality at our renowned Miami Beach Boutique Hotel as a Front Desk Supervisor. Embrace the charm of this dynamic locale while ensuring guest contentment. Propel your career amidst the r ...
Front Desk Supervisor

2 weeks ago

Hampton Inn by Hilton Coconut Grove/Coral Gables Miami, United States

Job Description · Job DescriptionHospitality America is looking for a Front Desk Supervisor to join our team A Front Desk Supervisor is responsible for attending to the needs of guests, while supervising the Front Desk staff and assisting the Front Office Manager. · Benefits: · M ...
Front Desk Supervisor

1 week ago

Akam Miami, United States

Job Description · Job DescriptionOn-Site Front Desk Supervisor · Full-Time: Hours Monday to Friday 7am-3pm, with the flexibility to cover all shifts as needed, and train in each shift. · Reports To: Property Manager · The Front desk Supervisor serves the needs of the residents o ...
Front Desk Supervisor

3 weeks ago

Dua Hotel, Autograph Collection by Marriott Miami, United States Full time

Job Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...
Front Desk Supervisor

3 weeks ago

Shelborne South Beach Miami Beach, United States

** Front Desk Supervisor** · Location * Summary · Description · Skills · Summary **Front Desk Supervisor** Salary $17 / Hour Schedule Full Time Experience Minimum 2 years of experience Location Category Hotel **Front Desk Supervisor** · Description As a Front Desk Supervisor ...
Front Desk Supervisor

1 week ago

Eden Roc Miami Beach Miami Beach, United States

Property Description: · Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is looking for talented individuals to join our team As a job applicant, you'll have the opportunity to work in a legendary property that offers luxury, style, ...
Overnight Front Desk Supervisor

4 days ago

JW Marriott Miami Turnberry Resort & Spa Aventura, United States

Scope of Position · The Overnight Front Desk Supervisor is responsible for assisting the Overnight Manager and/or Manager on Duty to manage all operations, employees, and departments of the hotel during the overnight shift while providing attentive courteous and efficient service ...
Front Desk Supervisor

3 weeks ago

KW PROPERTY MANAGEMENT AND CONSULTING Miami Beach, United States

** Front Desk Supervisor** · **Job Category****:** Management **Requisition Number****:** FRONT003255 Showing 1 location **Job Details** · **Description** · Duties and Essential Functions · Reasonable accommodations may be made to enable individuals with disabilities to perfo ...
Front Desk Supervisor

1 week ago

FirstService Residential Miami Beach, United States

Â · **Job Overview:** · **Â** Â · Oversees all Front Desk staff\. Has the competency and intrapersonal skills to work independently, and without direct supervision\. Possesses strong communication, telephone, and customer service skills\. Detailed oriented and able to multitask\. ...
Front Desk Supervisor

2 weeks ago

FirstService Residential Miami Beach, United States

Job Overview: · Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets resi ...
Front Desk Supervisor

3 weeks ago

FirstService Residential Miami Beach, United States

Job Overview: · Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possessesstrong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets resi ...
Front Desk Supervisor

2 weeks ago

FirstService Residential Miami Beach, United States

Join Our Team · Job Overview: · Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meet ...
Front Desk Supervisor

1 week ago

Kimpton Hotel Miami Beach, United States

Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and en ...
Front Desk Guest Services Supervisor

3 weeks ago

Shaner Corporation Fort Lauderdale, United States

**Job Description - Front Desk Supervisor** · Shaner is an Equal Opportunity Employer and Drug-Free Workplace · **General Responsibilities**: · Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, · implement and maintai ...
Front Desk Supervisor

5 days ago

Clevelander Ocean LP Miami Beach, United States

Job Description · Job DescriptionTo accurately post or ensure the posting of all guest charges, balance the guest folios, and total the day's financial transactions; to update statistical data as required; to neatly prepare end-of-day reports, by specific department or detail; an ...
Front Desk Supervisor

1 week ago

FirstService Key Biscayne, United States

Of Role: Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of ou Front Desk, Supervisor, Hotel ...
Front Desk Supervisor

1 week ago

KW Property Management & Consulting Coral Gables, United States

Acquires and maintains current knowledge of client's community documents, policies, and procedures. Ensures life safety systems are operational and functioning and/or takes corrective action to ensure the safety of the building, its residents, their Supervisor, Front Desk, Operat ...

Front Desk Supervisor - Miami, United States - DOUBLETREE BY HILTON MIAMI ARPT CONVENTION CTR

Description

Job Description