Jobs
>
Miami

    Front Desk Supervisor - Miami, United States - Dua Hotel, Autograph Collection by Marriott

    Dua Hotel, Autograph Collection by Marriott
    Dua Hotel, Autograph Collection by Marriott Miami, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Job Summary

    The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

    Responsibilities

    Qualifications

  • At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
  • Must have a valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
  • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.

    Responsibilities

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Set the standard for guest relations at the Front Desk.
  • Obtain all necessary information when taking room reservations.
  • Monitor all V.I.P. and special guest requests.
  • Review Front Office log and Trace File daily.
  • Fully comprehend and execute all relevant phases of the front desk computer system.
  • Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
  • Be aware of all rates packages and promotions currently underway.
  • Be familiar with all in-house groups.
  • Be aware of all closed out and restricted dates.
  • Follow and enforce all Aimbridge Hospitality hotel credit policies.
  • Be able to perform all duties of Front Desk Agent.
  • Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
  • Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
  • Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
  • Have knowledge of and assist in all emergency procedures as required.
  • Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
  • Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
  • Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
  • Ensure the maximization of room revenue through Rooms Merchandising.
  • Answer all guest inquiries in a timely and professional nature.
  • Be involved in departmental meeting planning and execution.
  • Help maintain productivity levels at or above budgeted standards.
  • Perform any other duty as required by management.
  • Assist in training of new hires and current associates on a regular basis.
  • Attend meetings as required by management.

    Company Overview

    As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

    Benefits

    After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan
    Source: Hospitality Online
  • Catalina Hotel & Beach Club

    Front Desk Supervisor

    3 weeks ago

    Catalina Hotel & Beach Club Miami Beach, United States

    **Summary/Objective** · The Front Desk supervisor is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards. Assist with the supervision of the Fr ...

  • DoubleTree by Hilton Miami Arpt Convention Ctr

    Front Desk Supervisor

    2 weeks ago

    DoubleTree by Hilton Miami Arpt Convention Ctr Miami, United States

    **BLURB & BENEFITS** · **Job Summary**:The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and oc ...

  • Clevelander Ocean LP

    Front Desk Supervisor

    5 days ago

    Clevelander Ocean LP Miami Beach, United States

    To accurately post or ensure the posting of all guest charges, balance the guest folios, and total the day's financial transactions; to update statistical data as required; to neatly prepare end-of-day reports, by specific department or detail; and to securely store "back · - up ...

  • Goodwin Recruiting

    Front Desk Supervisor

    1 week ago

    Goodwin Recruiting Miami Beach, United States

    Job Description · Job DescriptionTo Apply for this Job Click HereJoin the pulse of premium hospitality at our renowned Miami Beach Boutique Hotel as a Front Desk Supervisor. Embrace the charm of this dynamic locale while ensuring guest contentment. Propel your career amidst the r ...

  • Hampton Inn by Hilton Coconut Grove/Coral Gables

    Front Desk Supervisor

    2 weeks ago

    Hampton Inn by Hilton Coconut Grove/Coral Gables Miami, United States

    Job Description · Job DescriptionHospitality America is looking for a Front Desk Supervisor to join our team A Front Desk Supervisor is responsible for attending to the needs of guests, while supervising the Front Desk staff and assisting the Front Office Manager. · Benefits: · M ...

  • Akam

    Front Desk Supervisor

    1 week ago

    Akam Miami, United States

    Job Description · Job DescriptionOn-Site Front Desk Supervisor · Full-Time: Hours Monday to Friday 7am-3pm, with the flexibility to cover all shifts as needed, and train in each shift. · Reports To: Property Manager · The Front desk Supervisor serves the needs of the residents o ...

  • DOUBLETREE BY HILTON MIAMI ARPT CONVENTION CTR

    Front Desk Supervisor

    3 weeks ago

    DOUBLETREE BY HILTON MIAMI ARPT CONVENTION CTR Miami, United States

    Job Description · Job DescriptionBLURB & BENEFITS · Job Summary: The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maxi ...

  • Shelborne South Beach

    Front Desk Supervisor

    3 weeks ago

    Shelborne South Beach Miami Beach, United States

    ** Front Desk Supervisor** · Location * Summary · Description · Skills · Summary **Front Desk Supervisor** Salary $17 / Hour Schedule Full Time Experience Minimum 2 years of experience Location Category Hotel **Front Desk Supervisor** · Description As a Front Desk Supervisor ...

  • Eden Roc Miami Beach

    Front Desk Supervisor

    1 week ago

    Eden Roc Miami Beach Miami Beach, United States

    Property Description: · Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is looking for talented individuals to join our team As a job applicant, you'll have the opportunity to work in a legendary property that offers luxury, style, ...

  • JW Marriott Miami Turnberry Resort & Spa

    Overnight Front Desk Supervisor

    4 days ago

    JW Marriott Miami Turnberry Resort & Spa Aventura, United States

    Scope of Position · The Overnight Front Desk Supervisor is responsible for assisting the Overnight Manager and/or Manager on Duty to manage all operations, employees, and departments of the hotel during the overnight shift while providing attentive courteous and efficient service ...

  • KW PROPERTY MANAGEMENT AND CONSULTING

    Front Desk Supervisor

    3 weeks ago

    KW PROPERTY MANAGEMENT AND CONSULTING Miami Beach, United States

    ** Front Desk Supervisor** · **Job Category****:** Management **Requisition Number****:** FRONT003255 Showing 1 location **Job Details** · **Description** · Duties and Essential Functions · Reasonable accommodations may be made to enable individuals with disabilities to perfo ...

  • FirstService Residential

    Front Desk Supervisor

    1 week ago

    FirstService Residential Miami Beach, United States

    Â · **Job Overview:** · **Â** Â · Oversees all Front Desk staff\. Has the competency and intrapersonal skills to work independently, and without direct supervision\. Possesses strong communication, telephone, and customer service skills\. Detailed oriented and able to multitask\. ...

  • FirstService Residential

    Front Desk Supervisor

    2 weeks ago

    FirstService Residential Miami Beach, United States

    Job Overview: · Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets resi ...

  • FirstService Residential

    Front Desk Supervisor

    3 weeks ago

    FirstService Residential Miami Beach, United States

    Job Overview: · Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possessesstrong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets resi ...

  • Kimpton Hotel

    Front Desk Supervisor

    1 week ago

    Kimpton Hotel Miami Beach, United States

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and en ...

  • Shaner Corporation

    Front Desk Guest Services Supervisor

    3 weeks ago

    Shaner Corporation Fort Lauderdale, United States

    **Job Description - Front Desk Supervisor** · Shaner is an Equal Opportunity Employer and Drug-Free Workplace · **General Responsibilities**: · Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, · implement and maintai ...

  • FirstService Residential

    Front Desk Supervisor

    2 weeks ago

    FirstService Residential Miami Beach, United States

    Join Our Team · Job Overview: · Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meet ...

  • Clevelander Ocean LP

    Front Desk Supervisor

    5 days ago

    Clevelander Ocean LP Miami Beach, United States

    Job Description · Job DescriptionTo accurately post or ensure the posting of all guest charges, balance the guest folios, and total the day's financial transactions; to update statistical data as required; to neatly prepare end-of-day reports, by specific department or detail; an ...

  • KW Property Management & Consulting

    Front Desk Supervisor

    1 week ago

    KW Property Management & Consulting Coral Gables, United States

    Acquires and maintains current knowledge of client's community documents, policies, and procedures. Ensures life safety systems are operational and functioning and/or takes corrective action to ensure the safety of the building, its residents, their Supervisor, Front Desk, Operat ...

  • FirstService

    Front Desk Supervisor

    1 week ago

    FirstService Key Biscayne, United States

    Of Role: Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of ou Front Desk, Supervisor, Hotel ...