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    Senior Operation Consultant - Phoenix, United States - Bank of America

    Bank of America
    Bank of America Phoenix, United States

    1 week ago

    Bank of America background
    Description
    Senior Operation Consultant -Treasury Fulfillment – Continuous Process Improvement Consultant page is loaded

    Senior Operation Consultant -Treasury Fulfillment – Continuous Process Improvement Consultant

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    locations

    Phoenix

    Richmond

    Charlotte

    Chicago

    time type

    Full time

    posted on

    Posted 3 Days Ago

    job requisition id


    Job Description:


    Interacts within North American Treasury Fulfillment (NATF) frontline units and across Global Treasury and Merchant Operations (GTMO) front line units to ensure efficiency, consistency, and control for internal, cross-functional, and horizontal initiatives.

    Leader will apply a governance lens to ensure effective management through Business Process Management (BPM) and Single Process Inventory controls (SPI), a standard lens to ensure consistent operating practices within the business, and an improvement lens to ensure operational processes are effective, sustainable, and controlled.


    Key Responsibilities include:

    • In charge of Business Process Management (BPM) and overseeing initiatives impacting or dependent on North American Treasury Fulfillment.
    • Engage with cross functional initiatives across GTMO to ensure controls and protocols for quality assurance, including consistency, and standards across GTMO front line units.
    • Monitor Metrics and Controls, Root Cause Analysis, and Process Improvement.
    • Manage Front Line Unit (FLU) process documentation including Root Cause Correct Action, Metric Dashboard, Reporting and Governance Artifacts.
    • Identify Process Improvement opportunities through Six Sigma and Lean methodologies.
    • Maintain governance and standards for Treasury Fulfillment to ensure consistent approaches for Process Engineering, Process Control, and Improvement.
    • Oversee Non-Material Change Management, Risk Management and Quality Assurance analysis.
    • Participate in UAT testing for system and process updates

    Qualifications and strengths to include:

    • Proficient understanding of Business Process Management (BPM) methodology and concepts with ability to coach and educate.
    • Strong Six Sigma and Lean scope of knowledge for detecting trends, emerging issues, and opportunities for improvement.
    • Experience in Process Engineering and Change Management.
    • Expert analytical abilities in support of monitoring and improvement work.
    • Proven ability to think strategically end to end and execute tactically.
    • Highly motivated self-starter delivering results with minimum direction.
    • Professionally Interact and influence both executive and front-line employees leveraging fact-based analysis.
    • Excellent oral and written communication and problem-solving skills.
    • Adept at making sound business decisions.
    • Ability to thrive in a matrix environment.
    • Esteemed Leadership skills, including ability to effectively sequence work, and manage competing priorities.
    • Possess ability to support critical risk and business control initiatives.
    • Familiar with Treasury Fulfillment products and processes

    System Experience:

    • Outlook
    • Excel
    • SharePoint
    • Onboard Assist (OBA)
    • Global Fulfillment Solution (GFS)

    Shift:
    1st shift (United States of America)


    Hours Per Week:
    40

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    Bank of America is committed to help employees through the transition period when they're displaced as a result of a workforce reduction, realignment or similar measure.

    Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.
    Regardless of the position you are interested in, the starting points to building your resume are the same:

    • Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
    • Think about why you can do the job and make a list of your skills that are relative to the job.
    • Identify experiences or accomplishments that show your proficiency in the skills required for the job.
    • Summarize your abilities, accomplishments and skills into a brief, concise document.
    Considerations when writing a resume


    • Do be brief. Resumes should be 1-2 pages in length.
    • Do be upbeat and active in your wording.
    • Do emphasize what you have done clearly and concretely.
    • Do be neat and well organized.
    • Do have others proofread and critique your resume. Spell check. Make it error free.
    • Do use high quality, white or light colored 81⁄2 x 11 paper. Use a laser printer if possible.
    • Don't be dishonest, always tell the truth about yourself in the most flattering light.
    • Don't include salary history or requirements.
    • Don't include references.
    • Don't include accomplishments that do not support your professional goals.
    Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)


    Don't use italics, underlining, shadows or other fancy treatments.
    Seven steps to a successful interview

    • Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
    • Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
    • Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
    • Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
    • Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
    • Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
    • Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.
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