Business Operations Consultant - Phoenix, United States - APS

APS

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Date:
May 13, 2024

Location:
PHOENIX, AZ, US, 85021

Company:

APS
Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans.

Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson.

As the state's largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886,
APS has demonstrated a strong commitment to our customers in one of the country's fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the
APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary:

The
Business Operations Consultant provides overall coordination, support, and maintenance necessary to ensure the proper and effective functioning of
APS Operations business unit operations and/or department systems.

Participates in the development, analysis, planning, administration, communication, and implementation of a broad range of business unit, projects, processes, and practices.

Serves as a business unit analytical expert for process analysis, data analytics, which may include identifying potential security risks, possible data breach situations, ensuring adherence to all regulatory requirements, system security, reporting, intranet web pages and other areas as defined.

Works with other department functions to define opportunities, identify and implement solutions, and measure improvements to ensure desired results were achieved.

Plan and assist in implementation of solutions that will maximize organizational effectiveness through the use of technology.

Develop and maintain reports using standardized reporting protocol for business unit, company reports, and statistical summaries ensuring data integrity and consistency.

Formulates, defines, and documents business processes by clearly defining project scope and objectives through research, benchmarking, and fact finding combined with a good understanding of business functions, systems and industry standards.

Leads cross-departmental projects involving process and/or system improvements. May lead and/or contribute to projects with moderate or complex scope and budget. Assist with the development of less tenured personnel.
This position requires a fundamental understanding of business operations, processes, and business unit(s) systems utilized within the organization.

Minimum Requirements:

BS/BA equivalency or an equivalent combination of four years relevant work experience and relevant college coursework in business, information technology or a related area.
An additional eight (8) years of progressively responsible experience where a strong understanding of business unit operations, business unit systems, database design, structure, functions and work processes and experience with database tools has been obtained.
Previous experience with the systems specific to the business area may also be required. Demonstrated knowledge of business processes and operational knowledge including functions, procedures, processes, and computer systems.
Ability to identify process improvement opportunities, gaps, data analysis and recommended solutions which tie functional needs to technology solutions. Demonstrated project/team experience and ability to prioritize work.
Requires proficient knowledge of emerging practices and technologies used within the business area. Knowledge of applicable federal and state laws, regulations, and standards impacting business areas. Demonstrated communication skills, both verbal and written.

Major Accountabilities:

1) Participates or leads projects to formulate and define business needs, system scope modifications, and objectives through research and fact finding combined with a good understanding of business functions, systems, and industry requirements.

2) Researches, analyzes, and resolves routine to complex business/operational problems within the business units. Interfaces with IT, Systems Analysts, or vendors to resolve issues as necessary. Follows up to ensure timely resolution of problems and ensure customer satisfaction.

3) Participates in or oversees analysis, planning, and implementation of enhancements to new and existing processes, which may include new systems and/or enhancements to existing systems. Ability to gather and write moderate requirements based on business needs with consideration of business goals and future needs.

4) Provides input and gathers functional requirements, policy/procedure interpretation, and future business system needs. For smaller projects, may coordinate assigned pha