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    Program Manager, Medical Office - Woburn, United States - YMCA of Greater Boston

    YMCA of Greater Boston
    YMCA of Greater Boston Woburn, United States

    6 days ago

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    Description
    Job Description

    Job Description
    YMCA of Greater Boston

    Job Description, updated 8/21/23

    Position Title:
    Program Manager, Medical Office

    Reports to:
    Senior Director, Workforce Development

    Position Type :
    Full time, Exempt

    Location:
    Boston


    Salary Range:
    $53,000-66,000

    Branch:
    Education and Training

    About the Opportunity

    The YMCA of Greater Boston's Education & Training Branch provides high-quality, integrated adult basic education and workforce development as well as key support services to immigrant, unemployed, an/or underemployed adult learners across the Greater Boston Area.

    The Education & Training Branch seeks an individual who is team-oriented, organized, and relationship-focused to manage the day-to-day operations and lead the implementation of the Medical Administrative Employment Credential Program.

    The Program Manager wears two hats, playing a lead role in program design and management, while also working directly with program participants to successfully guide them through the program.


    Essential Responsibilities:
    Program Design and Administration
    Develop, review and update program content and curriculum
    Oversee office and classroom set up for affiliated program(s)
    Ensure maintenance of accurate data and confidential records system for all program participants
    Oversee contractors, volunteers, interns, partners and instructors associated with program
    Provide necessary information and contribute to grant reporting requirements
    Support director in developing and manage program budget
    Generate communications and social media content for affiliated program(s)

    Intake and Admissions
    Manage intake and determine which applicants would be a good fit for the program based off of established criteria
    Work with other managers and director to complete applicant interviews, provide feedback on participant candidacy and select trainees
    Instruction and Advising
    Provide direct instruction for medical administrative skills programming including, but not limited to – HIPAA, OSHA, Patient Intake, Registration, Scheduling, Medical Insurance, Intro to Basic Billing and Coding, Medical Terminology
    Provide direct instruction for affiliated programs
    Develop and deliver group and individual training and simulations
    Evaluate trainee assignments and update progress in agency database
    Work in partnership with Program Manager, Career Services to develop and coordinate individual career and employment plans for trainees
    Work with other program managers and Director of Employer services to place trainees in appropriate internship opportunities and support them through the experience
    Provide coverage, as needed, for other programming taking place within the branch
    Provide 1-1 professional guidance and career resources for trainees

    Relationship Management
    Work with director to steward relationships with key stakeholders (trainees, staff, mentors, volunteers, employment partners, and funders) and coordinate the approach to each trainee's employment plans
    Enhance partnerships using employer feedback and update curriculum resulting in improved trainee placement rates
    Contribute to program-wide operations and events contributing to successful placement of trainees and overall success of the branch


    The ideal candidate will have:
    Bachelor's degree and/or equivalent work experience
    Experience in developing and maintaining client relationships
    Experience in project management strongly preferred
    Experience with medical office administrative tasks, HIPAA, OSHA, Health Insurance, Patient Registration, and Medical Terminology
    Certified Medical Administrative Assistant Credential or equivalent experience
    Highly developed communication, follow through, time management, problem resolution and advocacy skills; resourceful, intuitive, and strong team-player
    Experience in collaborating with a diverse team
    Strong passion and commitment to working with diverse populations, including immigrants and low-income populations

    Demonstration of sensitivity, understanding and respect of diverse populations within the workplace and promote equity, diversity, and inclusion in all policies and practices.

    Strong technology skills (MS Office, databases, social media, and web-based applications)
    Counseling and case management experience, preferred
    Experience in employment services, teaching, training adult learners or related skills a plus

    #J-18808-Ljbffr


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