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    Program Manager, Medical Office - Woburn, United States - YMCA of Greater Boston

    YMCA of Greater Boston
    YMCA of Greater Boston Woburn, United States

    1 week ago

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    Description

    Job Description

    Job Description
    YMCA of Greater Boston

    Job Description, updated 8/21/23

    Position Title: Program Manager, Medical Office

    Reports to: Senior Director, Workforce Development

    Position Type: Full time, Exempt

    Location: Boston

    Salary Range: $53,000-66,000

    Branch: Education and Training

    About the Opportunity

    The YMCA of Greater Boston's Education & Training Branch provides high-quality, integrated adult basic education and workforce development as well as key support services to immigrant, unemployed, an/or underemployed adult learners across the Greater Boston Area.

    The Education & Training Branch seeks an individual who is team-oriented, organized, and relationship-focused to manage the day-to-day operations and lead the implementation of the Medical Administrative Employment Credential Program. The Program Manager wears two hats, playing a lead role in program design and management, while also working directly with program participants to successfully guide them through the program.

    Essential Responsibilities:

    Program Design and Administration

    • Develop, review and update program content and curriculum
    • Oversee office and classroom set up for affiliated program(s)
    • Ensure maintenance of accurate data and confidential records system for all program participants
    • Oversee contractors, volunteers, interns, partners and instructors associated with program
    • Provide necessary information and contribute to grant reporting requirements
    • Support director in developing and manage program budget
    • Generate communications and social media content for affiliated program(s)

    Intake and Admissions

    • Manage intake and determine which applicants would be a good fit for the program based off of established criteria
    • Work with other managers and director to complete applicant interviews, provide feedback on participant candidacy and select trainees

    Instruction and Advising

    • Provide direct instruction for medical administrative skills programming including, but not limited to – HIPAA, OSHA, Patient Intake, Registration, Scheduling, Medical Insurance, Intro to Basic Billing and Coding, Medical Terminology
    • Provide direct instruction for affiliated programs
    • Develop and deliver group and individual training and simulations
    • Evaluate trainee assignments and update progress in agency database
    • Work in partnership with Program Manager, Career Services to develop and coordinate individual career and employment plans for trainees
    • Work with other program managers and Director of Employer services to place trainees in appropriate internship opportunities and support them through the experience
    • Provide coverage, as needed, for other programming taking place within the branch
    • Provide 1-1 professional guidance and career resources for trainees

    Relationship Management

    • Work with director to steward relationships with key stakeholders (trainees, staff, mentors, volunteers, employment partners, and funders) and coordinate the approach to each trainee's employment plans
    • Enhance partnerships using employer feedback and update curriculum resulting in improved trainee placement rates
    • Contribute to program-wide operations and events contributing to successful placement of trainees and overall success of the branch

    The ideal candidate will have:

    • Bachelor's degree and/or equivalent work experience
    • Experience in developing and maintaining client relationships
    • Experience in project management strongly preferred
    • Experience with medical office administrative tasks, HIPAA, OSHA, Health Insurance, Patient Registration, and Medical Terminology
    • Certified Medical Administrative Assistant Credential or equivalent experience
    • Highly developed communication, follow through, time management, problem resolution and advocacy skills; resourceful, intuitive, and strong team-player
    • Experience in collaborating with a diverse team
    • Strong passion and commitment to working with diverse populations, including immigrants and low-income populations
    • Demonstration of sensitivity, understanding and respect of diverse populations within the workplace and promote equity, diversity, and inclusion in all policies and practices.
    • Strong technology skills (MS Office, databases, social media, and web-based applications)
    • Counseling and case management experience, preferred
    • Experience in employment services, teaching, training adult learners or related skills a plus
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