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Charlestown

    medical office coordinator - Charlestown, NH , USA, United States - Springfield Medical Care Systems

    Springfield Medical Care Systems
    Springfield Medical Care Systems Charlestown, NH , USA, United States

    1 week ago

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    Description


    The Medical Office Coordinator will:

    • Greet and attend to patients in person and over the phone.
    • Use professional language and tone, speak clearly, be courteous and polite, smile and maintain eye contact, and listen carefully to understand patient need.
    • Professionally and competently assist providers, staff, visitors and patients.
    • Schedule patient appointments following office protocols to ensure appropriate access for patients and maintain the flow in the office.
    • Manage appointment functions such as recall list, appointment reminders, portal scheduling, reminder calls etc.
    • Complete registration of each patient including all demographics, obtain copies of insurance cards and valid personal identification, perform eligibility verification and collect co-pays and other patient balances.
    • Prepare patient documents for patient encounters and manage patient forms.
    • Perform all duties within HIPAA regulations and adhere to policies and procedures during all activities.
    • Communicate medical results to patients under clinical supervision and guidance, as appropriate.
    • Demonstrate flexibility in work schedule based on the needs of the clinic.
    Requirements


    • High School Diploma or equivalent
    • Associates Degree (preferred)
    • Experience in a customer service or healthcare related role (preferred)
    • Working knowledge of medical terminology and HIPAA regulations (preferred)
    • Innovative thinker with strong conceptual and problem-solving skills. Meticulous attention to detail with the ability to multi-task.
    • Strong organizational, administrative, and time-management skills.
    • Ability to work under pressure and react effectively to emergency situations.
    • Ability to work collaboratively with all team-members.
    • Ability to use discretion while working with sensitive information.
    • Excellent documentation, communication, and technology skills.
    • Passionate about healthcare excellence.
    * Must be fully vaccinated against COVID 19 virus and provide required vaccination documentation unless approved for an exemption prior to starting employment. *
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