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    Account Manager - Dallas, United States - forhyre

    forhyre
    forhyre Dallas, United States

    1 week ago

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    Description
    Job Description

    Job Description

    We are looking for an Account Manager to create long-term, trusting relationships with our customers.

    The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

    Your responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. You will also answer client queries and identify new business opportunities among existing customers.

    In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.

    This position may require occasional travel.


    If you are familiar with account management software, have a flair for client communication and understand consumer behaviour, we'd like to meet you.

    Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.


    You will collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

    Responsibilities

    Serve as the lead point of contact for all customer account management matters
    Build and maintain strong, long-lasting client relationships
    Negotiate contracts and close agreements to maximize profits
    Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
    Ensure the timely and successful delivery of our solutions according to customer needs and objectives
    Clearly, communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
    Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
    Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
    Prepare reports on account status
    Collaborate with sales team to identify and grow opportunities within territory
    Assist with challenging client requests or issue escalations as needed

    Requirements

    Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
    Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
    Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
    Experience delivering client-focused solutions to customer needs
    Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
    Excellent listening, negotiation and presentation abilities
    Strong verbal and written communication skills
    BA/BS degree in Business Administration, Sales or relevant field

    #J-18808-Ljbffr
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