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    Commercial Accounts Analyst - Dallas, United States - Ecobat

    Ecobat
    Ecobat Dallas, United States

    3 weeks ago

    Default job background
    Description
    I. Position Description

    Join the Ecobat team as a Commercial Accounts Analyst, reporting directly to the Commercial Accounts Manager. In this pivotal role, you'll ensure smooth account execution, maximize company value, and uphold top-tier customer satisfaction. Responsibilities include strategic planning, efficient scheduling, and proactive adaptation to changing variables. Elevate your career with us and make a significant impact

    II. ESSENTIAL DUTIES AND RESPONSIBILITIES

    Manage Customer Agreements


    • Act as the primary contact for customer accounts for all scrap receipt and product deliveries
    • Order entry, scheduling, and execution of contracts, adapting to changes as needed
    • Proactively manage customer needs, ensuring alignment with company objectives
    • Optimize customer relationships through effective product shipment management
    • Adapt strategies seamlessly in a dynamic production and market environment
    Account Management


    • Cultivate and nurture strong relationships with customer contacts, ensuring high quality interactions.
    • Ensure timely completion of monthly order entries, maintaining efficiency in operations
    • Act as the day-to-day point of contact for key external customer accounts
    • Proactively address customer and plant issues for optimal satisfaction and efficiency
    • Facilitate the collection, analysis, and distribution of account level market intelligence
    • Identify and highlight potential sales opportunities to the Sales Manager
    Production Planning and Business Support


    • Production optimization of individual smelters, ensuring efficiency
    • Manage production to fulfill customer orders; aligning with demand
    • Recommend ideas for improvement: Product mix, specifications, and distribution options
    • Anticipate monthly planning needs and provide recommendations
    III. Qualifications


    • Bachelor's degree required with a preference in business, finance, supply chain, or a related field.
    • High competence with MS Excel i.e., Pivot Tables, Formulas, and Charts 2+ years of experience in Commercial, Customer Service, or Supply Chain roles.
    • Strong detail orientation. Able to synthesize data quickly, relay status and identify gaps.
    • First hand experience transacting with Enterprise Resource Planning (ERP) systems, such as SAP or Oracle.
    • Exceptional interpersonal and leadership communication skills.
    • Ability to coordinate and communicate externally and across functional and departmental lines
    • Proven ability to manage problems and make independent decisions, given high-level direction
    • Able to maintain composure in challenging situations. Navigates ambiguity with a solutions-oriented mindset
    • Ability to travel occasionally for business purposes
    IV. Post Hire Training Requirements


    • Environmental training applicable to the job
    • Safety training for applicable equipment
    • Job instructional training
    • Quality system familiarization
    • OHSAS 18001 familiarization, hazards and risks
    V. Physical Requirements & Work Environment

    While performing the duties of this job, the employee is frequently required to sit and talk or hear.

    The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

    The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities include close vision. The noise level in the work environment is usually moderate.
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