-
Care Manager
6 days ago
Caring Senior Service Dallas, United States**Make a career choice that makes a difference in the lives of seniors, become a homecare champion** · We are a non-medical, in-home caregiver agency that is dedicated to those we serve and to our team who makes it all happen. Our services include personal care assistance, meal p ...
-
Field Care Manager
5 days ago
Caring Senior Service Dallas, United States**Make a career choice that makes a difference in the lives of seniors, become a homecare champion** · We are a non-medical, in-home caregiver agency that is dedicated to those we serve and to our team who makes it all happen. Our services include personal care assistance, meal p ...
-
Value Based Care Compliance Manager
1 week ago
Conifer Revenue Cycle Solutions Dallas, United States**JOB SUMMARY** · The Compliance Manager contributes to Conifer Health's (Conifer) purpose by providing both strategic and day-to-day leadership to the compliance program designed to ensure Conifer fully complies with its Standards of Conduct and all applicable laws and regulatio ...
-
Care Manager RN
1 week ago
Baylor Scott & White Health Rowlett, United States Full timeAbout Us · At Baylor Scott & White Health, we promote well-being for everyone. It's the largest nonprofit healthcare system in Texas, empowering a healthy lifestyle. · Our Core Values are: · We serve faithfully by doing what's right with a joyful heart. · We never settle by const ...
-
Care Manager RN
2 days ago
Baylor Scott & White Health Plano, United States Full timeAbout Us · At Baylor Scott & White Health, we promote well-being for everyone. It's the largest nonprofit healthcare system in Texas, empowering a healthy lifestyle. · Our Core Values are: · We serve faithfully by doing what's right with a joyful heart. · We never settle by const ...
-
Supv, Care Management
3 weeks ago
Molina Healthcare Dallas, United StatesJob Description · JOB DESCRIPTION · Job Summary · Molina Healthcare Services (HCS) works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long ...
-
Pastoral Care Manager
3 weeks ago
Methodist Health System Dallas, United StatesHours of Work : · 40 · Days Of Week : · M-F · Work Shift : · 8X5 Day (United States of America) · Job Description : · Your Job: · The Manager Chaplaincy Services manage the services of the Pastoral Care Department at an assigned Methodist Health System campus ensuring the highest ...
-
Employee Care Manager
3 weeks ago
Your Tailor Made Senior Service Dallas, United States Full timeTHE OPPORTUNITY · We're searching for an Employee Care Manager to join our Management team to recruit, hire, train and manage our field employees. You will provide leadership to a vast team of employees who provide care to seniors aging in place. · WHAT WE'RE LOOKING FOR · The Em ...
-
Patient Care Manager
2 weeks ago
Three Oaks Hospice Dallas, United StatesAt Three Oaks Hospice we make a steadfast promise to our patients to Listen, Care and Serve as a trusted partner devoted to providing the highest-quality hospice and palliative care and to serve with compassion bringing peace during this season of life. · WHY WORK FOR US: · Groun ...
-
Senior Care Manager
4 weeks ago
Centene Corporation Dallas, United StatesYou could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. ...
-
Patient Care Manager
2 weeks ago
Three Oaks Hospice Dallas, United StatesAt Three Oaks Hospice we make a steadfast promise to our patients toListen, Careand Serve as a trusted partner devoted to providing the highest-quality hospice and palliative care and to serve with compassion bringing peace during this season of life. · WHY WORK FOR US: · Groun ...
-
Patient Care Manager
1 week ago
Three Oaks Hospice Dallas, United StatesAt · Three Oaks Hospice · we make a steadfast promise to our patients to · Listen , · Care · and · Serve · as a trusted partner devoted to providing the highest-quality hospice and palliative care and to serve with compassion bringing peace during this season of life. · WH ...
-
Customer Care Manager
2 weeks ago
MasteryPrep Dallas, United StatesJob Description · Job DescriptionElevate Educational Experiences with Exceptional ServiceAt MasteryPrep, we blend customer service excellence with educational technology to profoundly impact student success. As our Customer Care Manager, you will lead the charge in providing seam ...
-
Customer Care Manager
1 week ago
Likewize Dallas, United StatesJob Description: · Likewize is searching for a Customer Care Manager to join our team at our global Headquarters in Southlake, TX. · Your day-to-day responsibilities include but are not limited to: · Deliver excellent internal and external customer satisfaction by demonstratin ...
-
Customer Care Manager
1 week ago
MasteryPrep Dallas, United StatesElevate Educational Experiences With Exceptional Service · At MasteryPrep, we blend customer service excellence with educational technology to profoundly impact student success. As our Customer Care Manager, you will lead the charge in providing seamless and supportive interacti ...
-
Customer Care Manager
1 week ago
Remote Worker LTD. Dallas, United States1 week ago · Be among the first 25 applicants · Job Description · Job Description · Elevate Educational Experiences With Exceptional Service · At MasteryPrep, we blend customer service excellence with educational technology to profoundly impact student success. As our Custome ...
-
Customer Care Manager
1 week ago
Remote Worker LTD. Dallas, United States1 week ago · Be among the first 25 applicants · Job Description · Job Description · Elevate Educational Experiences With Exceptional Service · At MasteryPrep, we blend customer service excellence with educational technology to profoundly impact student success. As our Custom ...
-
Customer Care Manager
1 week ago
M/I Homes Dallas, United StatesM/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always "treat the customer right," we have fulfilled the dreams of over 140,000 homeowners a ...
-
Customer Care Manager
1 week ago
M/I Homes Dallas, United StatesM/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irvings drive to always treat the customer right, we have fulfilled the dreams of over 140,000 homeowners and ...
-
Complex Care Behavioral Health Care Manager
2 weeks ago
Knewin Dallas, United StatesYou could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. ...
Customer Care Manager - Dallas, United States - Uniphore Technologies Inc.
Description
**Customer Care Manager**
Dallas, Texas / Pegasus Pegasus / Full-time Uniphore is the global leader in Conversational Service Automation. The Companys vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies.
Uniphore, the global leader in Conversational Service Automation, is seeking a **Customer Care Manager (CCM)** to support our clients as they transition from sales prospects to active users of our solutions. As CCM you will ensure our partners are set up for success right from the start, guiding them through deployment and roll out of our SaaS solutions. In collaboration with the Client Partner and Solution Architect teams, this key role will drive adoption by learning customer goals and providing solutions on how to achieve them. Were looking for driven people with a customer-first mentality and a focus on delivering value to our client businesses. You will be responsible for onboarding new users and enabling them on the integration of Uniphores solutions, acting as trusted advisors to identify upsell and cross-sell opportunities. As the voice of the customer, you will keep users engaged as well as providing feedback to our sales and technical teams on common behaviors on our solutions. **Responsibilities:**
+ Ensure successful deployment of our SaaS platform at clients signed by the Client Partner team
+ Work with customers to jointly establish goals and metrics used to evaluate progress to ensure maximum success.
+ Be the voice of the customer: Provide feedbacks to internal XFN teams in a timely manner
+ Carry renewal quota
+ Identify upsell and cross-sell opportunities.
+ Create a community of Uniphore champions
+ Enrich this community via virtual and in-person events
+ Partner with Marketing on client success stories and use case libraries
+ Train the trainers: make our champions super users of our platform so they can enable their internal colleagues to take full advantage of what we offer
+ Host Webinars to train at scale
+ Responsible for client retention
+ Willingness to travel up to 25% of the time
**Minimum Qualifications:**
+ 7+ years of customer success experience, Product Adoption, Change Management or Project Management.
+ Well versed in Sales Applications, cloud-based services, video AI and web conferencing solutions and how they are used by customers.
+ Strong organizational skill interpersonal and presentation skills that can bring customer value and business impact together.
+ Validated success in post-sales adoption of SaaS offers to market
+ Versatility in B2B enterprise technology and SaaS solutions for medium to large enterprises
+ Minimum of a Bachelor's degree or MBA preferred