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    Customer Care Manager - Dallas, United States - M/I Homes

    M/I Homes
    M/I Homes Dallas, United States

    1 week ago

    Default job background
    Description
    M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years.

    Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always "treat the customer right," we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation's leading homebuilders.

    M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 16 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.

    J


    ob Summary:


    Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.

    Duties and Responsibilities
    Performs Post

    Closing Customer Visits (PCCV) and any other inspections as per departmental

    and Company standards.
    May complete work

    orders (MW Region:
    May complete work) required to meet customer needs;

    provides problem solving on-site.
    Contacts and

    schedules appropriate subcontractors to perform work as required.
    Initiates service

    work orders, sets appointments with subcontractors, monitors progress and

    quality of work, and keeps customers apprised of work order status. (MW

    Region:
    Scheduling and the distribution of work orders is completed by Customer Care Call

    Center.)
    Directs and supervises

    subcontractors to improve efficiency and workflow.
    Maintains service

    vehicle inventories including appropriate materials and equipment.
    Participates in

    departmental meetings to discuss service issues, work schedules, enhance

    job quality and performance, and increase workflow efficiency.
    Assist in special

    projects as requested and perform additional duties as required.

    Minimum Education/Experience:


    High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.


    Skills:
    Computer
    Written & Verbal
    Customer Service

    Competencies:
    Customer Focus
    Approachability
    Listening
    Time Management
    Composure
    Conflict Management
    Perseverance
    Problem Solving

    Work Conditions:
    Some exposure to undesirable environmental conditions with minimal health and safety risks.

    May at times require use of appropriate equipment and precautions.
    Travel demands

    which require possession of a valid driver's license and a good driving

    record to comply with Company-issued vehicle policies.

    M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.

    We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
    #IND123

    #J-18808-Ljbffr
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