Jobs
>
Lansing

    Service Department Manager - Lansing, United States - Shaheen Automotive Group

    Shaheen Automotive Group
    Shaheen Automotive Group Lansing, United States

    3 weeks ago

    Default job background
    Description
    Join the #1 automotive dealership in Mid-Michigan Shaheen Chevrolet, Inc. is a family-oriented establishment with a bustling shop dedicated to providing exceptional service to our customers.

    Our commitment to excellence has positioned us as a trusted name in the automotive industry, and we are seeking a dynamic Service Manager to lead our service department to new heights.

    As the Service Manager, you will be responsible for overseeing the efficient and profitable operation of our service department.

    Your role will involve managing a team of service professionals, ensuring customer satisfaction, maintaining compliance with regulations, and fostering a culture of teamwork and excellence.


    Key Responsibilities:

    • Set and achieve department goals and objectives
    • Recruit, train, motivate, and monitor the performance of service department staff
    • Develop and administer the annual operating budget
    • Maintain reporting systems and attend managerial meetings
    • Implement marketing strategies to drive new and repeat business
    • Ensure compliance with federal, state, and local regulations
    • Monitor technician productivity and payroll records
    • Facilitate technical training and maintain relationships with vocational schools
    • Handle customer complaints promptly and professionally
    • Maintain a safe and clean work environment
    • Supervise subordinate supervisors and non-supervisory employees

    Qualifications:

    • Four to ten years of related experience and/or training
    • Excellent communication and leadership skills
    • Ability to analyze and interpret technical documents and financial reports
    • Proficiency in basic mathematics and reasoning ability
    • Valid driver's license required
    • Experience in automotive service management preferred

    Benefits:

    • Competitive salary
    • Medical, Dental, Disability, Life, & Vision insurance
    • Retirement plan
    • Paid time off
    Complete job description below.


    SUMMARY


    Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

    Ensures that the daily inventory of technician's time is consistently sold to service customers.

    ESSENTIAL DUTIES include the following. Other duties may be assigned.

    Forecasts goals and objectives for the department and strives to meet them.

    Hires, trains, motivates, counsels, and monitors the performance of all service department staff.

    Prepares and administers an annual operating budget for the service department.

    Maintains reporting systems required by general management and the factory.

    Attends managers meetings.

    Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.

    Strives for harmony and teamwork within the department and with all other departments.

    Develops and implements a marketing plan which promotes new and repeat business.


    Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

    Understands and ensures compliance with manufacturer warranty and policy procedures.

    Accounts for all documents; ensures that none are missing and all are processed correctly.

    Holds weekly department meetings.

    Directs and schedules the activities of all department employees.

    Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.

    Monitors technicians' daily productivity reports and corresponding payroll records.

    Monitors and follows up on parts orders with the parts manager to ensure availability.

    Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.

    Establishes and maintains good working relationships with customers to encourage repeat and referral business.

    Informs repair technicians of time allowances on each repair order.

    Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

    Keeps abreast of new equipment and tools available and recommends purchases.

    Ensures that the work areas and customer waiting area are kept clean.

    Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.

    Serves as liaison with factory representatives.

    Ensures the proper care, storage, and inventory of special tools.

    Ensures that customers' service files are up-to-date and readily available for reference.


    Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.

    Prepares pricing guides and maintenance menus for frequent labor operations.

    Handles customer complaints immediately and according to dealership's guidelines.

    Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.

    Maintains safe work environment.

    Maintains a professional appearance.

    MARGINAL DUTIES include the following. Other duties may be assigned.


    SUPERVISORY RESPONSIBILITIES


    Manages three subordinate supervisors who supervise a total of 40 employees including Service Advisors, Quick Lube, Technical Staff, and Emergency vehicle equipment and restoration.

    Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises five non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

    Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION and/or EXPERIENCE

    Four to ten years related experience and/or training; or equivalent combination of education and experience.


    LANGUAGE SKILLS
    Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.


    MATHEMATICAL SKILLS
    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.


    REASONING ABILITY
    Ability to define problems, collect data, establish facts, and draw valid conclusions.

    Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

    CERTIFICATES, LICENSES, REGISTRATIONS

    Manufacturer Training

    Valid Driver's License


    PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

    The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance.

    The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds.

    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


    WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions.

    The employee is frequently exposed to wet and/or humid conditions. The employee is occasionally exposed to risk of electrical shock, explosives, and vibration. The noise level in the work environment is usually very loud.
  • Intertek

    Geotechnical Engineering Department Manager

    1 week ago

    Intertek East Lansing, United States Full time

    Geotechnical Engineering Department Manager · Professional Service Industries, Inc. (Intertek-PSI) is looking for a Geotechnical Engineering Department Manager to join our Building & Construction team in East Lansing, MI. · Intertek-PSI is a leading US based provider of assur ...

  • Phoenix Industries

    Department Manager Technical Draftsman

    3 weeks ago

    Phoenix Industries Sleepy Hollow, United States

    J. Schmid GmbH - Building Better · A family-owned company that is constantly looking for employees. Because we are growing. We are growing with new challenges that our customers present to us. And we can only overcome them with you. · Do you also want to continue growing? Then jo ...

  • Stellar Technologies

    Technical Building Equipment Department Management

    1 day ago

    Stellar Technologies Ovid, United States

    Head of Technical Building Equipment · EG 13 TVöD · for the Office of Building Management · The Office of Building Management is a service provider for various municipal buildings and also acts as the owner. From planning and implementing new construction projects, to renti ...

  • Blue Chip

    Supervisor/assistant Housekeeper Gr

    3 weeks ago

    Blue Chip Michigan City, United States

    Position Description: · The Supervisor/Asst Housekeeper will assist the department managers in the overall operation of the department by completing assigned duties, and by serving in the capacity of the department manager in his/her absence of the manager. · - The Supervisor/Ass ...

  • J & B West Roofing and Construction

    Director of Production

    1 week ago

    J & B West Roofing and Construction Michigan City, United States

    **Job description** · The Director of Production will lead our in-house team and external contractors in the execution of well-managed, top-quality exterior home remodeling projects that leave the homeowner with a 5-star customer experience. This role will report to the General M ...

  • State of Indiana

    Family Case Manager

    1 week ago

    State of Indiana Michigan City, United States

    **Work for Indiana**: · Grow your career with the State of Indiana With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana ...

  • Jump N' Jam Playland

    Party Team Member

    3 weeks ago

    Jump N' Jam Playland Lansing, United States

    Jump N Jam Playland is a children's party center located in Lansing, IL. We have been in business for nine (9) years. · **WEEKEND AVAILABILITY IS A MUST** · **Party staff positions include**: · - Greet and welcome all participants, parents, and/or community members. · - Ensure pa ...

  • JX Truck Center

    Leadership & Business Development Trainee

    2 weeks ago

    JX Truck Center Lansing, United States

    **JX Truck Center - Lansing is a subsidiary of JX Enterprises, Inc. We have 25 dealerships in 4 states: Illinois, Indiana, Michigan, and Wisconsin. As of this posting, the Lansing dealership has approximately 27 employees in all of their departments.** · **Currently, JX Enterpris ...

  • Michigan City Area Schools

    Secondary Teacher

    2 weeks ago

    Michigan City Area Schools Michigan City, United States

    Assignment Category:_ 1.0 · - Education Required Level:_ Bachelor's Degree, minimum · **General Purpose**: · To plan, organize, and implement an appropriate instructional program in a learning environment that guides and encourages students to develop and fulfill their academic p ...

  • SYSCO

    Sales Representative

    1 week ago

    SYSCO Lansing, United States Full time

    Company: · US0068 Sysco Grand Rapids, LLCZip Code: · 49512Minimum Years of Experience: · 0-1 YearsEmployment Type: · Full TimeTravel Percentage: · Up to 25%COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic ...

  • Bulk Equipment Corp.

    Product Support Specialist/buyer

    2 weeks ago

    Bulk Equipment Corp. Michigan City, United States

    We are a well-established heavy equipment and service provider, offering services to industrial markets with a strong emphasis on heavy equipment and specialized fleet rental needs. · Our entire staff is client-driven and takes great pride in advancing our business by successfull ...

  • Vanair Manufacturing, Inc.

    Production Supervisor

    3 weeks ago

    Vanair Manufacturing, Inc. Michigan City, United States

    For 52 years, Vanair has worked hard to bring you the best Mobile Power Solutions - consisting of air compressors, generators, welders, hydraulics, Electrified Power Equipment, and engine starters - in our industry so that our customers can work hard in theirs. Being at the foref ...

  • Holiday Inn Express & Suites Chicago South-Lansing

    Laundry Attendant

    3 weeks ago

    Holiday Inn Express & Suites Chicago South-Lansing Lansing, United States

    **Job Title**:Laundry Attendant · **Job Summary**:Prepares, cleans, and delivers hotel linens in accordance with established standards to assure guest satisfaction. · **Job Duties**: · - Sorts, pre-treats, washes, dries, presses, folds, and delivers hotel linens to departments as ...

  • Gus Bock's Ace Hardware Lansing

    Sales Associate

    2 weeks ago

    Gus Bock's Ace Hardware Lansing Lansing, United States

    About Gus Bock's Ace Hardware · Gus Bock's Ace Hardware is a family-owned business with four locations: Lansing, IL - Dyer, IN - Munster, IN - Winfield, IN · General Summary · The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain ...

  • Michael Foods Inc.

    Palletizer Operator

    2 weeks ago

    Michael Foods Inc. Lansing, United States

    Business Unit Description: · **Michael Foods, Inc. is a leader in the food processing and distribution industry with business in egg products, refrigerated grocery and potato products. We offer exciting job possibilities throughout our organization where you can enhance your care ...

  • HI Management

    Community Manager- Part Time

    1 week ago

    HI Management Michigan City, United States Part time

    Job Title: Community Manager · Department: Property Management · Reports To: Area Manager · FLSA Status: Non-Exempt · Position Summary: Manages and coordinates the team members, daily activities, and resources of the property to achieve established budgeted financial and operatio ...

  • Vacuum Technique LLC

    Service Center Technician

    1 week ago

    Vacuum Technique LLC Michigan City, United States

    **Service Center Technician**: · - Functional area: Service- Country: United States- City: Michigan City- Company name: Vacuum Technique LLC- Date of posting: Apr 17, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food produ ...

  • Midwest Metal Products, Inc

    Customer Service Representative/shipping Backup

    3 weeks ago

    Midwest Metal Products, Inc Michigan City, United States

    Job Description: Customer Service Representative Manufacturing/Shipping Specialist backup · Reports to: Office/Sales manager, Director of Sales and HR Manager · FLSA Status: Full-time, non-exempt · **Purpose**: · **CSR**: · 1. Provide customers quotes · a. Follow the quoting proc ...

  • DWYER INSTRUMENTS, LLC

    Qc Inspector- Mc

    3 weeks ago

    DWYER INSTRUMENTS, LLC Michigan City, United States

    : · **Summary:?** · The QC Inspector located in Michigan City, IN reports to our QC Lead and is responsible for inspecting incoming parts from vendors, parts in process and finished goods to assure conformance to quality control requirements established by the company's engineeri ...

  • Central Wire

    Assembly Operator

    2 weeks ago

    Central Wire Michigan City, United States

    Take the next step with an exciting and growing company · We're seeking a dependable, quality-driven Advanced Assembly Operator to join our manufacturing operations team in Michigan City, IN. · Do you have a strong work ethic? Take pride in a job well done? Are you passionate abo ...