Jobs
>
Philadelphia

    Services Support Rep 2 - Philadelphia, United States - Unisys

    Unisys
    Unisys Philadelphia, United States

    2 weeks ago

    Default job background
    Description

    Reference #:

    REQ531392 We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world.

    Enhancing people's lives through secure, reliable advanced technology is our vision.

    At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions.

    You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.


    Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work.

    Our success is a direct result of the work of our people who live and breathe our .Simply put, we believe in better lives.

    Join us

    Learn more about Unisys and our key solution offerings:, , ,

    What success looks like in this role:
    1st Level telephone and other media contact support . * Strive for a high level of first contact resolution.

    * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.

    * Accurately document calls and incidents. * Manage time and workload to meet predetermined service levels. * Maintain data accuracy in our contact management system. * Assign incidents and requests to the correct support group. * Act as a single point of contact on incidents and problems logged. * Perform appropriate diagnostics to initiate problem management workflow process. * Provide clients with a reference number for their incident/request. * Understand various media sources that interface with the Service Desk. * Support multiple clients through customer service professionalism and insight. * Become multi-skilled as workload changes occur within the Service Centre. * Champion, implement or support change. * Identify process efficiencies within the Service Centre and to take corrective action to implement change. * Discover and document process and procedures which need to be published to the team or on the Knowledgebase. * Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc)


    You will be successful in this role if you have: * Typically requires: High School diploma (Associate's Degree, professional certification(s), or license preferred), 2-4 years of related experience.

    * 6 months of related experience.

    * Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.

    * 6 months IT Service Desk experience. * 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks.

    * Working knowledge of data and voice network concepts * Languages: English and local languages of the countries it supports.

    Unisys is an Equal Opportunity Employer Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity
  • Independence Blue Cross

    Account Support Rep-ahnj

    4 days ago

    Independence Blue Cross Philadelphia, United States

    A valid driver's license, transportation, and active NJ health insurance license are **required** for this position. ...

  • Avis Budget Group

    Client Support Rep

    2 weeks ago

    Avis Budget Group Philadelphia, PA, United States Full time

    Immediately hiring If you're bored sitting behind a desk all day in a call center or working as a cashier in a retail store, join our high-energy Avis Budget Group enterprise. · You will assist our customers as they exit our airport rental locations, this may include, depending o ...

  • Independence Blue Cross

    Account Support Rep-AHNJ

    1 week ago

    Independence Blue Cross Philadelphia, United States

    This is an inside sales support position. The Account Representative will focus on supporting the AmeriHealth New Business Account Executive and Associate Account Representative and at times, represent the company in selling large group products in New Jersey. The Account Represe ...

  • HSB

    Inspection Support Rep I

    1 day ago

    HSB King of Prussia, United States

    Inspection Support Rep I · **Company** · HSB · **Location** · King of Prussia, United States · Processes new jurisdiction inspections, using the Worksource (Work Management, Service Power and Peoplesoft systems) processes and communicates inspection details to customers. Provides ...

  • HeartCentrix Solutions

    Field Technical Support Rep-2

    2 weeks ago

    HeartCentrix Solutions Collegeville, United States

    This is in a IT Depot site which requires the ability to setup, configure and ship IT equipment, including Laptops, iPads and iPhones. · - Quality checks operational status of system equipment before deployment. · - Some Resolving customer issues in the areas of hardware installa ...

  • Georgia IT Inc

    Field Technical Support Rep

    2 weeks ago

    Georgia IT Inc Camden, United States

    Field Technical Support Rep · Location: Camden, NJ · Duration: Long-term · Rate: DOE · US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job · Skills and Experience NeededWork with partners that build out rooms · Under ...

  • Lincoln Financial

    Svc Rep, IT Service Desk Support

    2 days ago

    Lincoln Financial Radnor, United States

    **Date**:May 28, 2024 · **Primary Location**: Radnor, PA, US · **Company**:Lincoln Financial · **Alternate Locations**: Work from Home · **Work Arrangement**: · Remote : Work at home employee residing outside of a commutable distance to an office location. · **Relocation assistan ...

  • Lincoln Financial

    Svc Rep, IT Service Desk Support

    5 days ago

    Lincoln Financial Radnor, United States

    **Date**:Apr 29, 2024 · **Primary Location**: Radnor, PA, US · **Company**:Lincoln Financial · **Alternate Locations**: Work from Home · **Work Arrangement**: · Remote : Work at home employee residing outside of a commutable distance to an office location. · **Relocation assistan ...

  • Sagent M&C LLC

    Customer Support Rep

    2 weeks ago

    Sagent M&C LLC King of Prussia, United States

    Reference #: Why you'll LOVE Sagent: · You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it · By choosing Sagent, you can be part of our mission to make loans a ...

  • Superbeo

    Patient Access Rep

    2 weeks ago

    Superbeo Philadelphia, United States

    **Hiring Patient Access Rep** · **Location: Philadelphia, PA 19118** · **Duration: 13 weeks** · **Shift: Monday - Thursday 11am - 6:30pm** · **Start: 5/27/2024** · - The Patient Access Representative (PAR) is responsible for patient registration, scheduling, customer service and ...

  • PRWT Services, Inc.

    Clerk-call Center

    2 weeks ago

    PRWT Services, Inc. Philadelphia, United States

    As one of the nation's premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets. · SUMMARY · Customer Service Rep is responsible for providing ...

  • PRWT Services

    Clerk-call Center

    2 weeks ago

    PRWT Services Philadelphia, United States

    **Job Snapshot**: · **Employee Type**: · - Full-Time- · **Location**: · - Philadelphia, PA, USA · - Philadelphia, PA- · **Job Type**: · - Admin - Clerical- Customer Service- · **Experience**: · - Not Specified- · **Date Posted**: · - 4/15/2024 As one of the nation's premier minor ...

  • EMD Sales

    Traveling Sales Representative

    3 weeks ago

    EMD Sales Philadelphia, United States

    **Responsibilities** · - Opening and maintaining new and current accounts in the area assigned: supermarket chains, Independents accounts, wholesalers, etc. · - Monitor and manage out of stocks, damages and credits at the store level, and support large inventories, slow mover ite ...

  • Merits Health Products

    Pilot National Sales Manager

    2 weeks ago

    Merits Health Products Philadelphia, United States

    **Merits Health Products **is driven to improve lives - every day, all over the world - by making high-quality power mobility chairs and scooters, manual chairs, motorized beds, patient aids, and Stairlifts. Our first-rate designs are the culmination of years of experience and re ...

  • IQVIA

    District Manager

    3 weeks ago

    IQVIA Philadelphia, United States

    As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and ac ...

  • Holy Redeemer Health System

    Patient Access Rep, Full-time Days/evenings

    3 weeks ago

    Holy Redeemer Health System Philadelphia, United States Full time

    Full-Time - Day/Evening - M 8-7:30pm T 8-4 W 8-4 T 8-4 F 8-3 · Weekend Requirements: None · **PATIENT ACCESS REP** · *** · **SUMMARY OF JOB**: · *** · **Facilitates and stages an intentional, personalized, high quality and efficient experience for the patient, visitor and family ...

  • Elephant Group Solutions Inc

    Front Desk Staff for Medical Office

    1 week ago

    Elephant Group Solutions Inc Philadelphia, United States

    Receptionist for multi-specialist medical office · **Description**: · - Center City Medical Practice is seeking to hire administrative Staff for front desk duties.**Location: 16th and Walnut in Philadelphia, PA. (Not Remote)** · **Full time: 35+ hours** · **NO DEGREE REQUIRED**Go ...

  • PRWT Services, Inc.

    Clerk-call Center

    2 weeks ago

    PRWT Services, Inc. Philadelphia, United States

    As one of the nation's premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets. · SUMMARY · Customer Service Rep is responsible for providing ...

  • Temple University Health System

    Ambulatory Care Rep

    3 weeks ago

    Temple University Health System Philadelphia, United States

    **AMBULATORY CARE REP** · Education · High School Diploma or Equivalent (required) · Experience · 3 Years experience in a related role; related experience in fast-paced, professional, customer service role can be considered in conjunction with healthcare (required)Your Tomorrow i ...

  • Temple University Health System

    Patient Access Rep

    3 weeks ago

    Temple University Health System Philadelphia, United States

    **PATIENT ACCESS REP (2:30pm-11:00pm EOW)** · Ensures that all patients are correctly and efficiently registered for hospital services. Gathers and processes all registration, billing and related information from patients in the Admissions, Outpatient, Radiology areas and/or Emer ...