Jobs
>
King of Prussia

    Customer Support Rep - King of Prussia, United States - Sagent M&C LLC

    Sagent M&C LLC
    Sagent M&C LLC King of Prussia, United States

    3 weeks ago

    Default job background
    Description

    Reference #:

    Why you'll LOVE Sagent:
    You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it


    By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.

    Sagent powers servicers and consumers. You power Sagent

    About the Opportunity:

    As a Customer Support Representative, you will assist Sagent Customers and internal Sagent partners, ensuring issues are thoroughly researched and the customers are taking full advantage of our products and services.

    Your focus will be on existing Sagent customers and the products they have already implemented with us.

    Service team members are committed to providing exceptional and personalized customer service for our FinTech software servicing solutions, as they troubleshoot and resolve customer issues, coordinate changes and updates to their existing implementation, and ensure understanding of the services they have in place.

    This is an excellent opportunity for those that thrive in a fast-paced environment, are passionate about customer service, and are looking to grow within our organization, both technically and professionally.

    Your Day-to-Day at Sagent: You will receive and own customer support requests where your experience is required, as managed in the Sagent case management system.

    This may include requests from Tier 1 to augment initial triage efforts with deeper product knowledge, understanding of typical product usage, and familiarity with technical troubleshooting of digital products.


    This can include:
    Replicating issues and defining the nature of the problem. Refer cases to Tier 3 / 4 Engineering teams, as necessary.

    Be prepared to effectively interact and communicate with others in the Sagent organization regarding the nature of the client's issue/problem and translate technical-speak to business users.

    Propose fully tested solutions to customers to address their cases and enhance system productivity.

    This may also involve coordinating customer requests to add or change features and settings for their current implementation, including:
    Create legal agreements for customer requested changes to their existing implementations. Manage and perform implementation planning, setup activities and conduct assessments of current project capacities and timelines. Collaborate with third partners vendors to ensure tasks are kept on point. Identify, report, and resolve key project issues quickly. Track project health, status, and manage risks and issues.

    This often will require you to conduct system and usage evaluations to determine customer workflows and procedures to verify proper product usage.

    You will partner with other members of the Customer Success organization and other teams at Sagent, across multiple time zones, to continuously improve our customer experience.

    As an accountable core member of the team you will often be responsible for coordinating, directing, and driving delivery activities across Sagent to maximize customer delight and adoption.

    You may provide business and technical support to triage, analyze, troubleshoot and resolve customer support requests related to functions, capabilities, and usage of all Sagent products.

    You may also interact with customers directly within their cases, on phone calls, or through other means to coordinate your activities.

    Be a customer advocate by providing feedback to the product and engineering teams on improving the platform to better solve our customers' challenges.

    Monitor open cases to ensure resolution per the established service level agreement (SLA). Maintain accurate and thorough records in the Sagent case management system. Be responsible for ensuring that customer data is handled securely.

    We'd love to hear from you if you have:


    Minimum of 3-5 years of experience in technical customer service (digital / SaaS sol tions preferred) in the financial services industry (or related) - within a Fintech company (SaaS B2B2C preferred) or a financial institution.

    Demonstrated ability to provide exceptional customer technical support skills including probing, gaining agreement and documentation of customer issue(s). Demonstrated ability to handle more complex technical issues Experience in consumer lending / mortgage (servicing preferred) and / or familiarity with the housing finance regulatory environment will contribute to applicant success Excellent communication and people skills (both written and verbal)

    Thrives in working in a fast-paced startup environment:

    you have experience managing competing priorities and adjusting schedules to meet deadlines in a fast-paced environment; you see a gap and you fill it.

    A strong desire to learn and sense of curiosity that drives you to improve your skills and the service you and your team provide.

    Excellent attention to detail and quality with ability to successfully self-manage multiple tasks. Familiarity with SaaS (Software as a Service), web browser technologies, technical issue triage. Familiarity with case tracking and incident management software Familiarity with Sagent's LoanServ product is a plus. Familiarity with Sagent's Tempo product is a plus. Familiarity with consumer lending / loan servicing business workflows Travel is not typically required for this role, though occasional travel for company-wide or training events may be needed #LI-Remote #LI-AA

    Perks As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1 We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, LinkedIn Learning, Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more


    Why Sagent? Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing.

    Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles.


    Sagent is a joint venture that combines Fiserv Inc.'s decades of market-leading fintech expertise with Warburg Pincus' skill in growing technology companies.

    We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We're growing fast and need you to help shape our future.


    Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nationalorigin, disability or protected veteran status.

  • HSB

    Inspection Support Rep I

    1 week ago

    HSB King of Prussia, United States

    Inspection Support Rep I · **Company** · HSB · **Location** · King of Prussia, United States · Processes new jurisdiction inspections, using the Worksource (Work Management, Service Power and Peoplesoft systems) processes and communicates inspection details to customers. Provides ...

  • Lincoln Financial

    Svc Rep, IT Service Desk Support

    1 week ago

    Lincoln Financial Radnor, United States

    **Date**:May 28, 2024 · **Primary Location**: Radnor, PA, US · **Company**:Lincoln Financial · **Alternate Locations**: Work from Home · **Work Arrangement**: · Remote : Work at home employee residing outside of a commutable distance to an office location. · **Relocation assistan ...

  • HeartCentrix

    Field Technical Support Rep-2

    3 weeks ago

    HeartCentrix Collegeville, United States

    Job Description · Job DescriptionResponsibilities · • This is in a IT Depot site which requires the ability to setup, configure and ship IT equipment, including Laptops, iPads and iPhones. · • Quality checks operational status of system equipment before deployment. · • Some Resol ...

  • Lincoln Financial

    Svc Rep, IT Service Desk Support

    1 week ago

    Lincoln Financial Radnor, United States

    **Date**:Apr 29, 2024 · **Primary Location**: Radnor, PA, US · **Company**:Lincoln Financial · **Alternate Locations**: Work from Home · **Work Arrangement**: · Remote : Work at home employee residing outside of a commutable distance to an office location. · **Relocation assistan ...

  • Independence Blue Cross

    Account Support Rep-AHNJ

    2 weeks ago

    Independence Blue Cross Philadelphia, United States

    This is an inside sales support position. The Account Representative will focus on supporting the AmeriHealth New Business Account Executive and Associate Account Representative and at times, represent the company in selling large group products in New Jersey. The Account Represe ...

  • Avis Budget Group

    Client Support Rep

    5 days ago

    Avis Budget Group Philadelphia, PA, United States Full time

    Immediately hiring If you're bored sitting behind a desk all day in a call center or working as a cashier in a retail store, join our high-energy Avis Budget Group enterprise. · You will assist our customers as they exit our airport rental locations, this may include, depending o ...

  • eTeam

    Field Technical Support Rep-2

    2 weeks ago

    eTeam Collegeville, United States

    Responsibilities: This is in a IT Depot site which requires the ability to setup, configure and ship IT equipment, including Laptops, iPads and iPhones. · Quality checks operational status of system equipment before deployment. · Some Resolving customer issues in the areas of har ...

  • HeartCentrix Solutions

    Field Technical Support Rep-2

    3 weeks ago

    HeartCentrix Solutions Collegeville, United States

    This is in a IT Depot site which requires the ability to setup, configure and ship IT equipment, including Laptops, iPads and iPhones. · - Quality checks operational status of system equipment before deployment. · - Some Resolving customer issues in the areas of hardware installa ...

  • Randstad USA

    USA-Field Technical Support Rep

    3 weeks ago

    Randstad USA Collegeville, United States Freelance, Full time

    job summary: · Responsibilities · - This is in a IT Depot site which requires the ability to setup, configure and ship IT equipment, including Laptops, iPads and iPhones. · - Quality checks operational status of system equipment before deployment. · - Some Resolving customer issu ...

  • Unisys

    Services Support Rep 2

    3 weeks ago

    Unisys Philadelphia, United States

    Reference #: REQ531392 We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. At Unisys, we b ...

  • Georgia IT Inc

    Field Technical Support Rep

    3 weeks ago

    Georgia IT Inc Camden, United States

    Field Technical Support Rep · Location: Camden, NJ · Duration: Long-term · Rate: DOE · US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job · Skills and Experience NeededWork with partners that build out rooms · Under ...

  • Independence Blue Cross

    Account Support Rep-ahnj

    1 week ago

    Independence Blue Cross Philadelphia, United States

    A valid driver's license, transportation, and active NJ health insurance license are **required** for this position. ...

  • Corbett Inc.

    Project Coordinator

    4 weeks ago

    Corbett Inc. King of Prussia, United States

    Corbett Inc. is a commercial interiors consultant & manufacturers rep group for KI furniture ( and other top lines. We are looking to bring on a results-oriented Client Advisor who specializes in preparing client specific proposals & quotations utilizing our internal database to ...

  • Lennox International, Inc.

    Commercial HVAC Manufacturing Rep Manager, Northeast Region

    2 weeks ago

    Lennox International, Inc. King of Prussia, United States

    WHAT YOU WILL BE DOING This position requires 70-75% travel with combination of air and ground travel. Northeast Region: Maine, New Hampshire, New Jersey, Pennsylvania The Manufacturing Rep Manager will be responsible for the following: Track sales p Manager, HVAC, Commercial, Ma ...

  • Lennox International

    Commercial HVAC Manufacturing Rep Manager- Northeast Region

    2 weeks ago

    Lennox International King Of Prussia, United States

    Company Overview · WHO WE ARE · Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets. · Here at Lennox, we realize that our greatest assets are our employees. ...

  • Corbett Inc.

    Project Coordinator

    3 weeks ago

    Corbett Inc. King of Prussia, United States

    Corbett Inc. is a commercial interiors consultant & manufacturers rep group for KI furniture ) and other top lines. We are looking to bring on a results-oriented Client Advisor who specializes in preparing client specific proposals & quotations utilizing our internal database to ...

  • Canon Solutions America, Inc.

    Client Service I Rep: Print Production

    1 week ago

    Canon Solutions America, Inc. Radnor, United States

    · Client Service I Rep: Print Production · US-PA-Radnor · Job ID: 31953 · Type: Full-Time · # of Openings: 1 · Category: Field Service · PA - Radnor-LincolnNat-MS · About the Role · Responsible for prompt delivery of various on-site work assignments, providing customer service ...

  • Southern Glazer's Wine & Spirits

    Portfolio Manager

    3 days ago

    Southern Glazer's Wine & Spirits King of Prussia, United States

    Job Description · What You Need To Know · Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately he ...

  • Southern Glazer's Wine & Spirits

    Portfolio Manager

    3 days ago

    Southern Glazer's Wine & Spirits King of Prussia, United States

    Job Description · What You Need To Know · Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately he ...

  • Main Line Health

    Patient Services Representative

    1 day ago

    Main Line Health King of Prussia, United States

    Could you be our next Patient Services Representative at our Multispecialty Cardiology Practice in King of Prussia, PA? · Why work as a Patient Services Rep with Main Line Health? · * Make an Impact Be an Integral Member of our Organization As a PSR, you are the first person to m ...