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Temecula

    Call Center Service Representative - Temecula, United States - Pedder Auto Group

    Pedder Auto Group
    Pedder Auto Group Temecula, United States

    6 days ago

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    Description

    Job Description

    Job DescriptionDescription:

    The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 7 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven (7) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, and Pedder CDR+J of Poway.

    We pride ourselves in having a great work environment that translates to a great customer service experience.

    The Call Center Service Representative position is responsible for handling all inbound and outbound service department phone calls, as well as confirming service appointments.

    Requirements:

    Responsibilities

    • Answer inbound calls for all dealerships within the group and direct those calls accordingly to the proper department.
    • Schedule inbound Service appointments via phone and web using internal booking software.
    • Achieve the service and customer satisfaction objectives set
    • Work effectively together with co-workers and managers to create maximum synergy, coordination and cooperation

    Qualifications

    • Excellent customer service skills with the proven ability to resolve customer service issues and ability to follow through with customers.
    • Self-starter, professional, demonstrates initiative, resourcefulness, and strong problem-solving skills.
    • The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
    • Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
    • Prompt responses to internet inquiries with courtesy, accuracy and professionalism.
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