Client Service Representative - Murrieta, United States - McCabe's Landscape Construction

Description

About Us:

McCabe's Landscape has been a cornerstone of the French Valley area for 20 years, providing top-notch landscaping services.

As a family-owned business, we pride ourselves on fostering long-standing employment relationships, promoting from within, and maintaining a laid-back yet hardworking culture.

Our monthly team wellness activities are a testament to our commitment to a balanced work-life environment.


Position:
Client Relationship Manager


Employment Type:
Full-time, Monday to Friday


Location:
Onsite at our French Valley office in Murrieta, CA with local travel to nearby client sites


Key Responsibilities:

• Serve as the primary point of contact for clients at the end of the building process, effectively listening to their needs, capturing information accurately, and ensuring it is entered into appropriate systems.
• Follow through on client inquiries and issues, ensuring timely and satisfactory resolutions.
• Manage conflict and deescalate situations to maintain positive client relationships.
• Oversee the closeout details of completed jobs and ensure warranty repair work is handled promptly.
• Manage and grow the gardening division, including routing, employee oversight, quality checks, contract management, and customer service.
• Utilize Office 365, Salesforce, Asana, and QuickBooks to maintain client and project information.
• Conduct quality checks and ensure customer satisfaction with landscaping services.
• Communicate effectively in both English and Spanish, both written and verbal.
• Assist with sales activities and client retention strategies.

Qualifications:

• 35 years of direct customer service experience.
• Exceptional organizational skills and a solid work ethic.
• Strong conflict management and deescalation skills.
• Ability to read, speak, and write in both English and Spanish.
• College degree preferred; industryrelated experience is an acceptable substitute.
• Knowledge of plants, landscapes, and grass is a plus but not required.
• Experience in the construction or maintenance field is a plus.
• Some sales experience preferred.
• Proficiency with Office 365, Salesforce, Asana, and QuickBooks.
• Strong written and verbal communication skills.
• A desire to grow within the company and advance in their career.

What We Offer:

- $22-$27 an hour based on experience; high end of the range only available to those that meet all of the above qualifications and criteria

• Opportunities for career advancement and professional development
• Monthly team wellness activities
• A supportive and engaging work environment
• The chance to be part of a company that values worklife balance and employee satisfaction

Pay:
$ $27.00 per hour

Expected hours: 40 per week


Benefits:

• Paid time off
• Paid training
• Professional development assistance

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (preferred)

Experience:

• Customer service: 3 years (preferred)

Ability to Commute:

• Murrieta, CA required)

Work Location:
In person