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Kapolei

    Medical Office Operator - Kapolei, HI, United States - Aulani, A Disney Resort & Spa

    Aulani, A Disney Resort & Spa
    Aulani, A Disney Resort & Spa Kapolei, HI, United States

    1 week ago

    Aulani, A Disney Resort & Spa background
    Full time
    Description
    Come and join the magic with Aulani, A Disney Resort and Spa 100% paid tuition at network schools
    ~ Operators are responsible for providing the Guest's first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. Responsible for constant communication with Guests/Cast Members via a phone station
    Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries ("a smile in your voice")
    Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.
    Previous computer experience- requires use of internet and other application systems
    Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge
    Front Desk and Arrival Staff Agent – Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation
    Concierge Agent - assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels

    Previous cash handling experience
    Previous computer experience
    Enthusiastic about interacting and helping guests
    Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
    Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.

    Knowledge of Japanese language is highly preferred
    Knowledge of Hawaiian language preferred
    Previous work experience in a Hotel/Front Desk environment
    Previous experience in a high volume, fast paced office type environment
    This position is Full-time; must be available for all days and shifts

    SUBMITTING YOUR APPLICATION
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    44 per hour.

    Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.

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