Jobs
>
Front Desk Agent
>
Washington, D.C.

    Front Desk Agent - Washington, United States - LINE DC

    LINE DC
    LINE DC Washington, United States

    2 weeks ago

    Default job background
    Description
    NEW Offering a $300 HIRING BONUS for any Ward 1 residents
    If you live in Ward 1 and get hired, we are offering a $300 hiring bonus to be paid in 30 days of employment.

    About our Company

    We are seeking a dynamic Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

    Responsibilities

    1. Greet every guest promptly with a smile and maintain eye contact
    2. Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
    3. Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
    4. Check in guests, assure that guest is assigned type of room requested and the correct rate is charged.
    5. Arrange for luggage to be delivered to guest rooms as needed
    6. Issue correct keys to the guest
    7. Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest
    8. Settle guest bills accurately
    9. Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed
    10. Reconcile all transactions at the close of each shift
    11. Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality
    12. Accept reservations, changes and cancellations in the absence of Reservations Department Staff
    13. Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department
    14. Understand all aspects of the Front Office in the hotel's Property Management System
    15. Possess knowledge of all hotel services, facilities, outlet operating hours and amenities
    16. Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
    17. Participate in scheduled departmental meetings and all other relevant meetings as requested
    Core Competencies
    1. High School diploma or general education degree (GED)
    2. Three (3) years related experience in hospitality or service industry preferred
    3. Strong communication skills
    4. Collaborative spirit
    5. Ethical Conduct
    6. Computer Proficiency: Microsoft Office, Opera PMS
    7. Positive Attitude
    8. Eye for Detail
    9. Problem solving abilities
    Compensation & Benefits
    We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
    We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

    About our Brand

    More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

  • Club Quarters

    Front Desk Agent

    6 days ago

    Club Quarters Washington, United States

    Club Quarters Application · - US · FRONT DESK AGENT · Front Desk / Guest Experience Manager · 40 hours per week including holidays and weekends · Must be able to work all shifts (AM, MID PM) including night Audit rotations · **Specific Duties**: · Provides optimal guest satisfact ...

  • Peraton

    Service Desk Agent

    2 weeks ago

    Peraton Washington, United States

    **About Peraton** · **Responsibilities** · **Key Responsibilities**: · - Receive, document, categorize, triage, route, and resolve end user IT requests and incidents tickets. · - Review and evaluate tickets for escalation and transfer to Tier 2 agent consistent with defined proce ...

  • Courtyard/Residence Inn Washington Downtown

    Front Desk Agent

    1 week ago

    Courtyard/Residence Inn Washington Downtown Washington, United States

    **We offer a starting rate of pay of $20.50 per hour and an excellent benefit Package including **complimentary parking** · If you're looking for a **great place to work**, you've come to right place and we're looking for an exceptional individual to join our dynamic team in the ...

  • LuxUrban Hotels

    Front Desk Agent

    6 days ago

    LuxUrban Hotels Washington, United States

    LuxUrban Hotels is looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, r ...

  • Yours Truly

    Front Desk Agent

    2 weeks ago

    Yours Truly Washington, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • The Inn at Little Washington

    Front Desk Agent

    1 week ago

    The Inn at Little Washington Washington, United States

    **Job description** · **Located in the picturesque town of Washington, Virginia.** · **30 minutes from Culpeper, Front Royal, and Warrenton, Virginia** · **40 minutes from Gainesville and Stephen City, Virginia** · **Just a bit over an hour from Reston, Loudoun County, Virginia a ...

  • Hilton Garden Inn Washington DC/U.S. Capitol

    Front Desk Agent

    6 days ago

    Hilton Garden Inn Washington DC/U.S. Capitol Washington, United States

    **_Grow your career with Hilton Garden Inn Washington DC/U.S. Capitol_**: · **Perks**: · Outstanding benefits package, travel discounts and more · As **_Guest Service Agent _**you will be a crucial asset to our _innovative_ TEAM, creating lasting impressions for our guests. Your ...

  • Marriott International, Inc

    Front Desk Agent

    2 weeks ago

    Marriott International, Inc Washington, United States

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Ritz-Carlton Washington D.C., nd Street NW, Washington, District of Columbia, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type ...

  • The Darcy

    Front Desk Agent

    3 days ago

    The Darcy Washington, United States

    Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resol ...

  • Montage International

    Front Desk Agent

    4 days ago

    Montage International Washington, United States

    Live Your Passion. Add Your Magic. · We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. · Please · Click Here · Front Office Agent · - SUMMARY_ · The Fr ...

  • Palette Hotels

    Front Desk Agent

    1 week ago

    Palette Hotels Spring, United States

    Essential · **Responsibilities**: · As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impre ...

  • Hampton Inn and Suite Houston Spring

    Front Desk Agent

    5 days ago

    Hampton Inn and Suite Houston Spring Spring, United States Part time

    We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and ame ...

  • Lorien Hotel & Spa

    Front Desk Agent

    1 week ago

    Lorien Hotel & Spa Alexandria, United States

    Property Description: · Overview: · Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welc ...

  • University Towers Condominium

    Front Desk Agent

    1 week ago

    University Towers Condominium Silver Spring, United States

    Job Summary: · We are seeking a reliable and customer-oriented Front Desk Agent to join our team for the weekend shift (Saturday: 10AM - 6PM & SUN 1PM - 6PM). As a Front Desk Agent, you will be the first point of contact for our residents, visitors, and contractors and are expect ...

  • Residence Inn Alexandria Old Town South at Carlyle

    Front Desk Agent

    1 week ago

    Residence Inn Alexandria Old Town South at Carlyle Alexandria, United States

    **_Seeking outgoing guest service professionals to join our AWESOME TEAM for IMMEDIATE HIRE. If you thrive in a fast-paced environment, and have superb multi-tasking abilities, APPLY NOW_**: · **Perks**: · Management Development Program, TEAM discounts and more · As **_Guest Serv ...

  • ONQUEST

    Front Desk Agent

    1 week ago

    ONQUEST Silver Spring, United States

    Front Desk Agent · Position Requirements · - Excellent verbal and written communication skills · - Excellent problem-solving skills · - Takes pride and ownership in the position and property · - Ability to listen and react quickly to residents' and guests' requests in a genuine m ...

  • Marriott Spring

    Front Desk Agent

    1 week ago

    Marriott Spring Spring, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • ONQUEST

    Front Desk Agent

    1 week ago

    ONQUEST Bethesda, United States Part time

    Front Desk Agent · Position Requirements · - Excellent verbal and written communication skills · - Excellent problem-solving skills · - Takes pride and ownership in the position and property · - Ability to listen and react quickly to residents' and guests' requests in a genuine m ...

  • Camping on the Battenkill

    Campground Front Desk Agent

    1 week ago

    Camping on the Battenkill Arlington, United States

    The Front Desk Clerk fulfills a variety of needs in support of successful operation of the campground working in a Team environment. Reporting to the Campground Manager, this individual works closely with maintenance and groundskeeping to provide the park's overnight guests with ...

  • ONQUEST

    Front Desk Agent

    1 week ago

    ONQUEST Silver Spring, United States

    Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients. · **Position Re ...