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Lawrenceville

    Customer Service Rep - Lawrenceville, United States - Mundy's Collision

    Mundy's Collision
    Mundy's Collision Lawrenceville, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionSalary: DOE

    We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in ensuring a positive and seamless experience. The ideal candidate is someone with a positive attitude, a willingness to learn, and exceptional organizational skills.

    Requirements:
    Positive Attitude: A friendly and positive demeanor is essential for this role. The ability to handle customer inquiries with a smile is a must.

    Teachable-Willing to Learn: We value individuals who are open to learning and adapting to new processes. Training will be provided, but we are looking for someone who is eager to develop their skills.

    Punctual: Timeliness is crucial in providing excellent customer service. The candidate should be consistently punctual to ensure smooth operations.

    Multi-Tasking: The ability to handle multiple tasks simultaneously is essential. This role involves answering phones, updating customer information, tracking/notating files, and managing vehicle check-ins with photo documentation.

    Plus:
    High School Diploma: A high school diploma or equivalent is required for this position.

    Bilingual: Proficiency in more than one language is a plus, as it can enhance communication with a diverse customer base.

    Prior Experience: Previous experience in a customer service or similar role is a plus.

    Responsibilities:
    Answer Phones: Respond promptly and professionally to customer inquiries via phone, providing accurate information and assistance.

    Update Customers: Keep customers informed about the status of their vehicle.

    Track/Notate Files: Maintain organized records by tracking and notating customer files. Attention to detail is crucial to ensure accuracy.

    Check In Vehicles/Photo Documentation: Manage the check-in process for vehicles, including thorough photo documentation.

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