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    Front Desk Associate - Tulsa, United States - Genesis Health Clubs

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    Description

    Job Description

    Job DescriptionThis is an overnight position at our Woodland Hills location in Tulsa. This shift is Monday - Thursday 9pm to 5am
    This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

    Duties and Responsibilities:
    • Executes procedures as outlined by front desk manual
    • Answer phones, take messages and transfer calls
    • Knowledgeable of Clubs amenities and surroundings
    • Communicates kindly and sincerely using members name
    • Attends all staff and club meetings and events
    • Establish and maintain professional relationships with members and staff
    • Ensures front desk is clean, maintained and organized at all times
    • Ability to respond quickly and appropriately to emergency situations
    Expectations:
    • Present a professional demeanor at all times when representing the Genesis Health Clubs
    • Provide input in developing strategies to support club goals and objectives
    • Ability to respond to common inquiries or complaints from members
    Job Requirements:
    • Available to work weekends and evenings and holidays
    • Must hold current CPR certification or obtain within 60 days of start date
    • Ability to work well with others
    • Experience in cash handling and credit cards
    • Customer service abilities
    Physical Requirements:
    • Ability to stand for long periods of time
    • Ability to lift up to 35 pounds
    • Ability to communicate with guests and other associates, including reading, writing and speaking

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