End User Computing Analyst II - Tulsa, United States - University of Pittsburgh

Description

Job Description - End User Computing Analyst II
End User Computing Analyst II

This position provides first level front-line IT technical support and consulting to members of the University community and others as assigned on an in-person or virtual basis with a focus on personal computing devices and associated peripherals and equipment.

Receives help cases from Pitt IT Help Desk or documents direct user calls in the Help Desk case management system.

Researches, recognizes, isolates, and resolves routine user problems. Escalates more complex issues to appropriate subject matter experts when needed.

Consults with users on appropriate end user computer equipment and peripherals, making recommendations consistent with user needs and University standards.

Configures, installs, and troubleshoots hardware and associated software.

Maintains accurate records in Pitt IT Help Desk ticket management system, following the status of tickets from opening to resolution.

Job Summary
Diagnose and resolves moderately complex computing issues and provides advanced technical support. Configures end user devices. Assists junior staff.
Essential Functions

This position provides first level front-line IT technical support and consulting to members of the University community and others as assigned on an in-person or virtual basis with a focus on personal computing devices and associated peripherals and equipment.

Receives help cases from Pitt IT Help Desk or documents direct user calls in the Help Desk case management system.

Researches, recognizes, isolates, and resolves routine user problems. Escalates more complex issues to appropriate subject matter experts when needed.

Consults with users on appropriate end user computer equipment and peripherals, making recommendations consistent with user needs and University standards.

Configures, installs, and troubleshoots hardware and associated software.

Maintains accurate records in Pitt IT Help Desk ticket management system, following the status of tickets from opening to resolution.

Physical Effort

The position requires some lifting of computer monitors and printers on a daily basis, and substantial walking. Otherwise the position is sedentary.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community.

This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces.

We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
Assignment Category

Full-time regular
Job Classification

Staff.
End User Computing Analyst II
Job Family

Information Technology
Job Sub-Family

End User Support
Campus

Pittsburgh
Minimum Education Level Required

Associate's Degree
Minimum Years of Experience Required

3
Will this position accept substitution in lieu of education or experience?

Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Work Schedule

Monday - Friday, 8:30 a.m. - 5:00 p.m.
Work Arrangement

On-Campus:
Teams that work on campus, in an office, or in a lab.
Hiring Range

TBD Based Upon Qualifications
Relocation Offered

No
Visa Sponsorship Provided

No
Background Check

For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances

Not Applicable
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets

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