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    Front Desk Associate - Tulsa, United States - Miller Swim School

    Miller Swim School
    Miller Swim School Tulsa, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionJob Description

    Front Desk Enrollment Specialists will ensure that each family coming to (or calling) our facilities is given an exceptional guest experience

    Duties & Responsibilities
    • Greet customers with a warm and enthusiastic presentation
    • Answer telephones promptly
    • Handle all customer accounts, including but not limited to:

    o Enrollments, posting tuition payments, printing and mailing invoices, making necessary schedule changes, collections, cancellations, complaints, etc.

    • Handle all customer complaints in a confident, friendly, and professional manner, passing only those that are difficult to handle to office manager/general manager
    • General office tasks such as keyboarding, copying, filing, faxing, and computer applications, etc.
    • Handle all scheduling needs including (but not limited to) scheduling parties, finalize party contracts and collect payments for parties
    • Opening and closing duties as listed on the morning and evening checklists
    • Light cleaning as needed, i.e., washing dishes, vacuuming, dusting, emptying trash, laundry as needed, cleaning bathrooms, etc.
    • Prepare job applicants with necessary application and contact information for Human Resources
    • Bake cookies and make sure cookie bins are filled
    • Supervise lifeguards on weekends
    • Passing on information to customers via going into observation rooms
    • Sales and promoting the business
    • Work together as a team
    • Other duties as assigned
    Qualifications & Skills
    • Exceptional customer service capabilities
    • Ability to multi-task within a fast-paced environment
    • Exceptional attention to detail
    • Ability to work effectively in a team environment
    • Ability to perform basic math and data entry functions
    • Ability to maintain and promote a positive working environment

    Preferred:

    • 1-2 years working in sales or administrative capacities
    • 1-2 year working in customer-service related roles

    Schedule

    Part-Time

    Compensation & Benefits
    • A company culture of trust and support that you won't find anywhere else
    • Paid training in Miller Swim School Curriculum
    • Miller Swim School pays at or above market wages, commensurate with experience
    • Flexible Hours
    • Free Swim Lessons for immediate family of employees
    • 401(k) contribution for full-time employees
    • Health insurance contribution for employees for full-time employees
    • Vacation and Sick/Personal time for full-time employees
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