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Chesapeake

    Field Service Tech Lead - Chesapeake, VA, United States - BuildSubmarines

    BuildSubmarines
    BuildSubmarines Chesapeake, VA, United States

    1 week ago

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    Description
    Mission-Driven. Honor-Bound. Fairbanks Morse Defense.

    What's your calling? For the men and women of Fairbanks Morse Defense it's the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet.

    We're one of the nation's leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S.

    Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard. When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world-class teams are dedicated to helping every individual achieve their full potential.

    Discover what it's like to be a part of the Fairbanks Morse Defense team here:


    A Field Service Technician (FST) is responsible for installation, commissioning, scheduled and emergency service on the components of the Advanced Weapons Elevator (AWE) serviced by Federal Equipment Company / Fairbanks Morse Defense.

    The FST is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives, project managers, and others as appropriate.

    The FST is also required to maintain continuous communication with his/her direct manager.

    Principle Duties and Responsibilities


    ROLE
    Relies on experience and judgment to plan and accomplish goals
    Ability to diagnose problems and develop solutions for qualified products
    Can work independently on qualified products
    May occasionally be assigned to shop duties such as general machining, part inspections, assembly, testing, and warehouse.

    TECHNICAL



    Meet qualifications for providing Tech Rep support services
    Keep current on Engineering Change Orders and Field Service Change Notices
    Document work performed on Service Reports and write Condition Found Reports

    SAFETY



    Operate in a safe manner in accordance with published safety guidelines
    Wear appropriate PPE as per company guidelines and accordance with job duties
    Report all work related accidents or injuries immediately to the appropriate personnel
    Complete annual safety training requirements as outlined on regional safety schedule

    ADMINISTRATION



    Provide accurate and timely reporting according to company guidelines
    Timecards, expense reports, mileage reports, project closure, et al.
    Maintain company property according to company policies
    Vehicle, credit cards, PPE, test equipment, laptop, et al.

    CUSTOMER SATISFACTION



    Provide proper and adequate communication to internal and external customers
    Complete scheduled maintenance documentation properly and provide to the customer upon completion of each designated assignment
    Maintain customer satisfaction rates according to company guidelines

    PERFORMANCE



    Maximize productivity by combining service opportunities
    Complete all work in an efficient and timely manner
    Maintain productive utilization rate according to company guidelines
    Adhere to safety regulations
    Understand and comply with company escalation processes and procedures
    Maintain proper communication with all levels within the organization
    Must act and perform as a role model to field service technician associates. Lead by example in all aspects of job requirements
    Conduct themselves with a high degree of professionalism and of service delivery
    Ability to manage stressful internal and external customer situations with diplomacy.

    Qualifications and Educational Requirements

    Education and Experience Requirements:
    High School Diploma or GED required and at least one or more of the following required:
    Associate Degree in a technical discipline and four years military experience or relevant industry experience in one or more similar or equivalent product lines serviced by FEC/FMD, or
    Four years military experience or relevant industry experience in one or more similar or equivalent product lines
    Must be a reliable team player who consistently exhibits a professional demeanor
    Must be able to read and interpret product line diagrams, blueprints and schematics
    Basic foundation of PLC, and electronic controls preferred
    Maintain pertinent operating information to provide independent troubleshooting evaluation
    Work independently to return elevators to full operating conditions
    Ability to write technical reports including specific work-related tasks performed
    Independently troubleshoot and recommend appropriate customer solutions
    Strong written and verbal communication skills and ability to communicate effectively with internal and external customers
    Ability to manage stressful situations with diplomacy
    Organizational and planning skills
    Proficiency in English language (verbal and written)
    Proficiency in Microsoft Office
    Strong mechanical aptitude
    Maintain valid driver's license


    This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data.

    Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship.

    Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate

    PHYSICAL REQUIREMENTS:



    While performing duties of the above jobs, the FST is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.

    The FST frequently is required to sit and climb or balance.

    Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    Must have ability to regularly lift at least 50 pounds.


    This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be.

    It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

    Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse Defense.


    Fairbanks Morse Defense offers a competitive benefits package including but not limited to, medical, dental, vision, life, and disability insurances, and 401k retirement plan with employer match.

    In addition, we offer paid time off, paid holidays, paid parental leave, and tuition reimbursement.

    Equal Opportunity Employer/Veterans/Disabled

    Job Details


    Job Function:
    Field Service


    Pay Type:
    Hourly
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