Tech Lead - Norfolk, United States - SAIC

SAIC

Verified Company

Norfolk, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job ID:

Location:
NORFOLK, VA, US

Date Posted:

Category:
Information Technology

Subcategory:
Computer Operator

Schedule:
Full-time

Shift:
Rotating

Travel:
No

Minimum Clearance Required:
Secret

Clearance Level Must Be Able to Obtain:None

Potential for Remote Work:
No

Description
SAIC is seeking a Tech Lead in Norfolk, VA

Responsibilities:

Adhering to all company and department policies and procedures.
Providing guidance and possibly coaching to other technicians and may have limited leadership responsibilities within the team.
Contributing to knowledgebase growth and improvement, representing service desk in interactions with other support teams, and may participate in special projects as required.

Qualifications

Requirements:

Minimum 3 Months on the service desk
SIPRnet qualified
NNPI qualified
Mobility/IOS qualified
VIP qualified
Meets all compliancy requirements
Operating on location (
_This is not a remote opportunity_)
Stellar attendance

-
Security+ Certified and current

No recent writeups or disciplinary issues
Must be actively engaged in chats providing guidance to analysts
Demonstrated commitment and ability to provide excellent customer service
Ability to provide leadership to teammates in a fastpaced SLA driven environment
Interpersonal skills and excellent written and oral communications, including the ability to collaborate effectively and coach others
Deep understanding of IT concepts/practices and experience with common service desk software
Proven ability to think and troubleshoot logically and act decisively in critical situations
Extensive experience supporting Microsoft Office, Windows 10, and others as necessary
Experienced with account administration practices and Identity Management tools, understands common related security practices

Covid Policy:
SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.