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    Team Leader - San Antonio, United States - SpinXpress

    SpinXpress
    SpinXpress San Antonio, United States

    2 weeks ago

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    Description


    SpinXpress is a fast-growing, state-of-the-art, laundry concept looking for a Team Leader that is ready to grow with us. We are on a mission to change the laundry industry by providing an ultra-convenient experience in a modern, friendly, and safe environment.

    Our service and our people are truly one of a kind and we're changing the way people think about laundry. While embarking upon a career with us, you will work with an amazing team of passionate professionals collaborating to exceed expectations in all facets of our growing business.

    As Team Leader, you will lead your team to ensure our customers are treated with excellence and leave happier than when they arrived.

    As a Team Champion, you will help create a work environment that is fun and flexible to create a team-oriented and positive work environment.

    We are seeking a candidate with a friendly, driven, and professional attitude who can use their prior experience to lead a team, oversee daily operations, and grow with us. The ideal candidate will have strong retail or food service experience.

    What we offer:
    • Base pay and competitive bonus program.
    • Consistent, yet flexible, work schedules.
    • Casual work environment.
    • You will be an integral part of the organization and help drive our growth.
    • A unique experience working with a startup in a consumer services industry that is about to blast off.
    You will be a forerunner in helping us build a service that is making its way into mass adoption. Get ready to scale your career.

    Responsibilities

    •Develop and Motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences.

    •Create a workplace culture that is consistent with SpinXpress goals and identify the mission, vision, and values of SpinXpress.

    •Recruit, interview, select, hire, and employ an appropriate number of people for your team.

    •Coach, mentor, and develop team, including overseeing new employee onboarding.

    •Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels.

    •Handle cash management and transactions accurately.

    •Provide oversight and direction to all team members in accordance with SpinXpress Policies and Task Lists.

    •Participation in and execution of promotional programs.

    •Provide a consistent quality product to the customer while keeping costs low.

    •Addresses customer concerns, issues, and claims in a timely and satisfactory manner.

    •Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels.

    •Train employees in processing sales and upselling to customers.

    •Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.

    •Empower employees to take responsibility and expect accountability with consistent feedback.

    •Develop strategies that team members can use to better reach a project's goal.

    •Assign tasks to team members and validate completion.

    •Determine the completion timeline and monitor progress to keep the project on track and on schedule.

    •Communicate clear instructions to team members.

    Qualifications

    •Minimum of 2 years of leadership experience.

    •On-the-job training.

    •Excellent communication skills.

    •Confidence and skillful negotiating skills.

    •Strong organizational skills to give the team direction.

    •Knowledge and experience with inventory management.

    •A constant drive to improve the experience of our users and our internal processes: "How can I make things better?"

    •Your schedule is flexible and will be willing to work holidays, weekends, evenings, and on-call when necessary.

    •History of achieving and consistently exceeding professional goals.

    •Enjoy being in a dynamic job where no task is above or below you.
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