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    Application Support Analyst - Chicago, United States - Forsta Inc

    Forsta Inc
    Forsta Inc Chicago, United States

    3 weeks ago

    Default job background
    Description
    Press Ganey

    , the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.
    Job Description


    The Application Support Analyst should feel confident and comfortable explaining complex topics and conceptualizing how various solutions work in a variety of use cases.

    The right candidate for this role will have an analytical approach and be able to match solutions for unique client business needs.

    This role requires a client centric focus to deliver prompt issue resolution, meet implementation timelines, target dates and internal service level agreements.

    Duties and

    Responsibilities
    Work within the Application Support team to address client data, surveying, and reporting requests
    Facilitate the integration of business owner needs, and translate operational needs and workflow into system specifications and configuration requirements
    Capture client requirements and preform data analysis
    Offer clients best practice workflow design and associated application configurations
    Use software tools to configure, test and validate all patient experience products
    Responsible for client support throughout the implementation or on-going support cycle
    Prioritize workload and manage timelines to meet client target dates for projects and implementations
    Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests
    Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed
    Qualifications

    1-2 years of relevant experience in information technology, health care, client facing project management or operations role
    Experience working at or working with health systems
    Excellent written and verbal communication skills are required
    Working knowledge of technical concepts (such as databases, data imports, and APIs)
    Experience working as a junior IT specialist
    Excellent analytical, organization and problem-solving skills
    Strong attention to detail
    The ability to remain up-to-date with the latest software developments
    Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
    Ability to handle stressful situations
    Education
    Bachelor's degree in economics, computer science, or a related field (preferred)
    Additional Information

    All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position.

    Background checks may include some or all of the following:

    SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test.

    By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer.

    You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies.

    You will be notified during the hiring process which checks are required for the position.
    Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce.

    We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

    Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

    The expected base salary for this position ranges from $51,000 to $75,000. It is not typical for offers to be made at or near the top of the range.

    Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained.

    Market and organizational factors are also considered.

    In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

    All your information will be kept confidential according to EEO guidelines.
    Our privacy policy can be found here:

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