Jobs
>
Buffalo

    Contact Center Service Representative - Buffalo, United States - M&T Bank

    M&T Bank
    M&T Bank Buffalo, United States

    3 days ago

    Default job background
    Description

    Contact Center Service Representative- Retail

    Location:Buffalo, NY . Candidate must be able to report into our office located in Buffalo, NY. Hybrid eligibility determined based on consistent successful performance.

    ​Hours:Must have open availability to work 8 hour shifts 5 days per week between the hours of 6:00am - 9:00pm Monday through Friday and Saturday & Sunday 9:00am - 5:00pm.

    Training: Full-time paid training is for several weeks. Monday - Friday 8:00am - 4:30pm.

    **Shift bids are available after the training period is completed as well as an opportunity to receive overtime. **Shift differential is paid for all days scheduled to end after 8:15 PM.

    Overview:

    Serves as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events. Responds to incoming requests for information on Bank products and/or services and provides solutions for common customer requests across business lines.

    Primary Responsibilities:

    • Identify and/or address customer needs by using appropriate needs identification methods, providing information or completing a service transaction in response to incoming questions regarding Bank products and/or services.
    • Identify opportunities to suggest alternative Bank products or services to better suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank.
    • Research customer complaints or problems related to their accounts or Bank services and resolve them in a timely and accurate manner; escalate complex problems as appropriate to ensure their resolution.
    • Take ownership of the customer issue until resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met.
    • Complete other related special assignments and projects as requested.
    • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
    • Promote an environment that supports diversity and reflects the M&T Bank brand.
    • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
    • Complete other related duties as assigned.

    Scope of Responsibilities:

    The jobholder interacts with external customers and internal teams.

    Managerial/Supervisory Responsibilities:

    Not Applicable

    Education and Experience Required:

    • High school diploma or equivalent (GED) and a minimum of 6 months' proven sales, service, or other related work experience
    • Good communication skills
    • Strong telephone skills
    • Good organizational skills
    • Good time management skills
    • Basic familiarity with personal computers
    • Proven problem-solving skills
    • Knowledge of the customer service concept and its importance in developing and expanding relationships

    Education and Experience Preferred:

    • Minimum of 1 year's customer service, sales or related experience
    • Familiarity with Contact Center systems
    • Experience functioning in a fast-paced environment

    Physical Requirements:

    M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $ $25.76 (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

    Location

    Williamsville, New York, United States of America

    M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

  • LakeShore Recycling & Disposal

    Customer Service Representative

    2 days ago

    LakeShore Recycling & Disposal New Buffalo, United States

    Busy, fast paced office is seeking a high energy, motivated friendly customer service representative to join our team Lakeshore Recycling & Disposal is a locally owned trash hauler that services Southwest Michigan, Indiana, and surrounding areas. · Our offices are very busy and h ...

  • Holiday Inn Express & Suites - New Buffalo, MI

    Guest Service Representative

    3 days ago

    Holiday Inn Express & Suites - New Buffalo, MI New Buffalo, United States

    **Job Summary**: We are looking for a Guest Service Representative/Front Desk Clerk who will be responsible for greeting and welcoming guests to the hotel. Completes check-in and/or check · - out of the guests stay. Accommodates special requests, follow thru with established chec ...

  • Key Resource Group

    Customer Service Representative

    1 week ago

    Key Resource Group Buffalo, United States

    Mon-Sat 8 a-4:30 p, with one day off during the week Great opportunity within a friendly, congenial environment A well-known organization has a need for a Customer Service Representative in their Buffalo office on a full-time, temporary basis. The C Customer Service Representativ ...

  • Evergreen Health

    patient services representative

    5 days ago

    Evergreen Health Buffalo, NY , USA, United States

    Evergreen Health · The Patient Services Representative provides all reception, clerical, and organizational support to Evergreen Health's primary and specialty care facilities. They will collaborate and support team members to ensure a patient focused approach to care. · As par ...

  • Family Dollar

    customer service representative

    2 days ago

    Family Dollar Buffalo, United States

    Family Dollar ABBOTT RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...

  • American Dental Partners

    Patient Service Representative

    6 days ago

    American Dental Partners Buffalo, United States

    Job Details **Patient Service Representative** · SHARE THIS AddThis Sharing Buttons **Category:** Customer Service · **Affiliate:** Western New York Dental Group · **Location:** 2121 Main St., Suite 310, Buffalo, NY · **Position Summary:** · **Job Description** · A front de ...

  • A. Duie Pyle

    Customer Service Representative

    6 days ago

    A. Duie Pyle Buffalo, United States

    ** Customer Service Representative** · **Job Category****:** Administration/Office Support **Requisition Number****:** CUSTO010370 Showing 1 location **Job Details** · **Description** · **A. Duie Pyle currently has an opening for a Full Time Customer Service Representative** ...

  • HiOperator

    Customer Service Representative

    6 days ago

    HiOperator Buffalo, United States

    **Customer Service Representative** · Buffalo, NY · Full-Time · Customer Service Representative · ***HEALTHCARE AFTER 1 MONTH + OTHER BENEFITS*** · HiOperator's mission is to automate customer service by pairing people with technology. Both our Buffalo and Dallas offices hav ...

  • Upstate Niagara Cooperative

    Customer Service Representative

    6 days ago

    Upstate Niagara Cooperative Buffalo, United States

    ** Customer Service Representative** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO001865 Showing 1 location **Job Details** · **Description** · In alignment with Upstate Niagara Cooperative Mission and Values, the DSD Customer Service Representativ ...

  • U-Haul

    Customer Service Representative

    6 days ago

    U-Haul Buffalo, United States

    **job category research study** · We want to make job hunting easier by updating the structure of job titles and categories to improve upon the job search experience. Please participate in a brief drag-and-drop activity to let us know how you recognize and relate to general job ...

  • Family Dollar

    customer service representative

    1 week ago

    Family Dollar Buffalo, United States

    Family Dollar HERTEL [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register tr ...

  • Family Dollar

    customer service representative

    6 days ago

    Family Dollar Buffalo, United States

    Family Dollar - 738 E DELAVAN AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cas ...

  • Unifrax

    Customer Service Representative

    1 week ago

    Unifrax Buffalo, United States

    Job Requirements · Why work for us? · Want to join a truly global company with over 60 manufacturing facilities around the world? Want to be part of a forward thinking, progressive organization that is growing at an extraordinary pace? Why not become part of an organization that ...

  • Alkegen

    Customer Service Representative

    6 days ago

    Alkegen Buffalo, United States

    Job Requirements · Why work for us? · Want to join a truly global company with over 60 manufacturing facilities around the world? Want to be part of a forward thinking, progressive organization that is growing at an extraordinary pace? Why not become part of an organization tha ...

  • Universal Energy Solutions

    Customer Service Representative

    2 days ago

    Universal Energy Solutions Buffalo, United States

    Universal Energy Solutions is seeking a friendly and customer-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and resolving inquiries and con ...

  • SPEED Global Services

    Customer Service Representative

    6 days ago

    SPEED Global Services Buffalo, United States

    Number of hires for this role 1 **Qualifications** · + High school or equivalent (Preferred) · **BenefitsPulled from the full job description** · Health savings account Health insurance Dental insurance 401(k) Paid time off 401(k) matching Life insurance **Job details** · Sal ...

  • Sonwil Transportation Non-driver

    Customer Service Representative

    2 days ago

    Sonwil Transportation Non-driver Buffalo, United States

    Job Description: · What is Sonwil Logistics doing to fit you? · Weve all come from differing life experiences, but the one thing we have in common is that were in love with logistics. Sonwil helps you embrace your entrepreneurial spirit and nurture your willingness to do whatev ...

  • Great Lakes Medical Imaging

    Patient Service Representative

    1 week ago

    Great Lakes Medical Imaging Buffalo, United States

    Job Description · Job DescriptionJob Title: Patient Service Representative · Reports to: Registration Manager · Status: Non-Exempt · Pay: To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal ...

  • Great Lakes Medical Imaging

    Patient Service Representative

    5 days ago

    Great Lakes Medical Imaging Buffalo, United States

    Job Title: Patient Service Representative Reports to: Registration ManagerStatus: Non-ExemptPay: To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal data in terms of comparable roles and our ...

  • Evergreen Health

    Patient Services Representative

    4 days ago

    Evergreen Health Buffalo, United States

    Job Description · Job DescriptionEvergreen Health The Patient Services Representative provides all reception, clerical, and organizational support to Evergreen Health's primary and specialty care facilities. They will collaborate and support team members to ensure a patient focus ...