- Greet with eye contact and share a smile.
- Create a tone of friendliness and warmth in conversations with patients, peers, and associates.
- Respectfully interact with patients, peers, and associates at their pace and level.
- Take time to listen to and understand others.
- Demonstrate patience and compassion when interacting with patients, peers, and associates.
- Act on opportunities to go above and beyond.
- Do what you say you will do.
- Anticipate and prevent potential problems.
- Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.).
- Follow up on inquiries promptly and accurately.
- Take personal responsibility for your work area and the quality of your work.
- Communicate clearly, respectfully, and in a timely manner.
- Speak positively about Great Lakes, team members, and patients.
- Demonstrate respect and attentiveness to team members when communicating.
- Recognize and share successes of the Great Lakes Way in action.
- Proactively offer to help others.
- Be flexible and embrace change with a positive attitude.
- Contribute to a fun, energetic, and positive work environment.
- Practice blameless problem solving, assuming the positive intentions of others.
- Share information, knowledge, and expertise.
- Be relentless about acting on opportunities to learn and improve.
- Ask for, accept, and use feedback.
- Look for and act on opportunities for continuous improvement.
- Answer multi-line telephone system, take accurate messages, screen and direct telephone calls to the appropriate person in an efficient manner.
- Greet and identify patients and visitors as they enter the office in reference to the daily schedule and obtain additional patient information as needed.
- Request patients and visitors be seated in the waiting room in a courteous manner and communicate unexpected delays when necessary.
- Review patient charts to ensure proper documentation and information are enclosed in accordance with practice guidelines.
- Acquire necessary medical records and documents for patient charts by communicating via telephone, facsimile or in person with other office locations or office personnel.
- Maintain a neat and organized waiting room.
- Schedule patients for appointments and "re-call" appointments in an efficient and productive manner.
- Verify and confirm insurance(s) and authorizations.
- Receive payments from patients for services rendered and prepare bank deposits on a daily basis.
- Enter financial transactions and miscellaneous correspondence on computer.
- Perform other related duties as assigned.
- Overtime may be required, as needed (this is for non-exempt positions only)
- Include any and all physical requirements needed to perform position
- Other duties as assigned
- Ability to perform each duty as listed above
- Strong computer skills including use of information systems and Google based programs
- Problem solving skills
- Strong oral communication skills including both phone and in person
- Strong customer service skills and diplomacy
- Experience in radiology or medical terminology preferred
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School Diploma or Equivalent, prior administrative experience helpful.
- May be asked to lift up to 25 pounds
- Standing, walking, sitting, keyboard use for long periods of time
- Ability to listen and communicate with patients face to face or over the phone
- Will be required to read, write, work in a fast-paced office setting
- Ability to make decisions and think quickly
- Must have mental and physical capabilities to perform all tasks listed above
-
Customer Service Representative
2 weeks ago
LakeShore Recycling & Disposal New Buffalo, United StatesBusy, fast paced office is seeking a high energy, motivated friendly customer service representative to join our team Lakeshore Recycling & Disposal is a locally owned trash hauler that services Southwest Michigan, Indiana, and surrounding areas. · Our offices are very busy and h ...
-
Guest Service Representative
2 weeks ago
Holiday Inn Express & Suites - New Buffalo, MI New Buffalo, United States**Job Summary**: We are looking for a Guest Service Representative/Front Desk Clerk who will be responsible for greeting and welcoming guests to the hotel. Completes check-in and/or check · - out of the guests stay. Accommodates special requests, follow thru with established chec ...
-
Customer Service Representative
3 weeks ago
Key Resource Group Buffalo, United StatesMon-Sat 8 a-4:30 p, with one day off during the week Great opportunity within a friendly, congenial environment A well-known organization has a need for a Customer Service Representative in their Buffalo office on a full-time, temporary basis. The C Customer Service Representativ ...
-
customer service representative
2 weeks ago
Family Dollar Buffalo, United StatesFamily Dollar ABBOTT RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...
-
Patient Service Representative
3 weeks ago
American Dental Partners Buffalo, United StatesJob Details **Patient Service Representative** · SHARE THIS AddThis Sharing Buttons **Category:** Customer Service · **Affiliate:** Western New York Dental Group · **Location:** 2121 Main St., Suite 310, Buffalo, NY · **Position Summary:** · **Job Description** · A front de ...
-
Guest Service Representative
1 week ago
Nothing Bundt Cakes Buffalo, United StatesNothing Bundt Cakes - JobID: [Retail Associate / Team Member] As a Guest Service Representative at Nothing Bundt Cakes, you'll: Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs; Follow NbC Sweet Steps of Service t ...
-
Customer Service Representative
1 day ago
Universal Energy Solutions Buffalo, United States PermanentUniversal Energy Solutions is seeking a friendly and customer-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and resolving inquiries and con ...
-
patient services representative
2 weeks ago
Evergreen Health Buffalo, NY , USA, United StatesEvergreen Health · The Patient Services Representative provides all reception, clerical, and organizational support to Evergreen Health's primary and specialty care facilities. They will collaborate and support team members to ensure a patient focused approach to care. · As par ...
-
Customer Service Representative
3 weeks ago
Upstate Niagara Cooperative Buffalo, United States** Customer Service Representative** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO001865 Showing 1 location **Job Details** · **Description** · In alignment with Upstate Niagara Cooperative Mission and Values, the DSD Customer Service Representativ ...
-
Customer Service Representative
8 hours ago
Chart Industries Buffalo, United StatesCustomer Service Representative · **Location:** Buffalo, NY, United States, 14043 · **Company:** Chart Industries · **_Ensuring Charts Success_** · **_What Your Day-to-Day Activities Will Be_** · **_Your Education Should Be_** · **_Your Physical Work Environment Will Requir ...
-
Customer Service Representative
3 weeks ago
U-Haul Buffalo, United States**job category research study** · We want to make job hunting easier by updating the structure of job titles and categories to improve upon the job search experience. Please participate in a brief drag-and-drop activity to let us know how you recognize and relate to general job ...
-
Customer Service Representative
3 weeks ago
HiOperator Buffalo, United States**Customer Service Representative** · Buffalo, NY · Full-Time · Customer Service Representative · ***HEALTHCARE AFTER 1 MONTH + OTHER BENEFITS*** · HiOperator's mission is to automate customer service by pairing people with technology. Both our Buffalo and Dallas offices hav ...
-
customer service representative
4 weeks ago
Family Dollar Buffalo, United StatesFamily Dollar HERTEL [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register tr ...
-
Customer Service Representative
3 weeks ago
A. Duie Pyle Buffalo, United States** Customer Service Representative** · **Job Category****:** Administration/Office Support **Requisition Number****:** CUSTO010370 Showing 1 location **Job Details** · **Description** · **A. Duie Pyle currently has an opening for a Full Time Customer Service Representative** ...
-
customer service representative
3 weeks ago
Family Dollar Buffalo, United StatesFamily Dollar - 738 E DELAVAN AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cas ...
-
Customer Service Representative
1 week ago
Prizm Document & Technology Solutions Buffalo, United StatesWe're seeking a positive, personable customer service representative for a rewarding career opportunity You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a pos ...
-
Patient Services Representative
6 days ago
UBMD Primary Care Buffalo, United StatesUBMD Primary Care seeking Patient Services Representative (PSR) to work at busy multi-specialty outpatient clinic located at Conventus Medical Building-1001 Main Street, Buffalo, NY Schedule will be Mon through Fri 10:00-6:00pm with ability to work one (1) Thursday evening (12:30 ...
-
Patient Services Representative
1 week ago
UBMD Primary Care Buffalo, United StatesUBMD Primary Care seeking Patient Services Representative (PSR) to work at busy multi-specialty outpatient clinic located at Conventus Medical Building-1001 Main Street, Buffalo, NY Schedule will be Mon through Fri 8:00 am to 4:00 pm with ability to work one (1) Thursday evening ...
-
Customer Service Representative
3 weeks ago
Unifrax Buffalo, United StatesJob Requirements · Why work for us? · Want to join a truly global company with over 60 manufacturing facilities around the world? Want to be part of a forward thinking, progressive organization that is growing at an extraordinary pace? Why not become part of an organization that ...
-
Customer Service Representative
4 days ago
Alkegen Buffalo, United StatesJob Requirements · Alkegen has an exciting opportunity for a Customer Service Representative to join our Commercial Excellence team. If you have strong oral and written communication skills and enjoy building rapport and relationships, apply today The work hours for this role ar ...
Patient Service Representative - Buffalo, United States - Great Lakes Medical Imaging
Description
Job Description
Job DescriptionJob Title: Patient Service Representative
Reports to: Registration Manager
Status: Non-Exempt
Pay: To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal data in terms of comparable roles and our budget for the position. What we have posted is our good faith estimate of what we expect to pay: $16-$19 an hour.
Summary: Patient Service Representative works as a member of the Registration team, reporting to the Registration Manager. This role provides customer service to patients and supports the patient experience throughout their time at GLMI. Effective communication between departments and exemplary patient care must be maintained. This role performs a variety of tasks beyond registering patients including; patient calls, documentation in charts, and assisting with both patient and other co-worker needs.
Our Values:
As a member of the team at GLMI it is expected that you embody the Great Lakes Way in your daily actions here.
Personalize the Experience
Own it, Do it
Perform as One Team
Strive for Excellence
Duties and Responsibilities include the following:
Necessary Skills:
Qualifications:
Physical and Mental Requirements: