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    Customer Service Representative - Buffalo, United States - Prizm Document & Technology Solutions

    Prizm Document & Technology Solutions
    Prizm Document & Technology Solutions Buffalo, United States

    3 weeks ago

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    Description


    We're seeking a positive, personable customer service representative for a rewarding career opportunity You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience.

    We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started


    Responsibilities:

    • Keep track of customer accounts and make updates with new account information as necessary
    • Communicate frequent customer suggestions to the team to troubleshoot
    • Regularly meet with sales lead to receive the newest service and product knowledge
    • Reply to incoming calls from customers including products and service questions, general information, and complaints
    • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
    • Interacts with our billing, sales and success teams to provide admin support
    • Take direction from the office administrator to support the overall company growth

    Qualifications:

    • Display strong communication skills, active listening skills, and personal skills
    • High school diploma, G.E.D. or equivalent
    • Strong knowledge of customer interface and interaction
    • Experience working with traditional office clerical tools like Microsoft 365, Quickbooks etc.
    • Ability to multi-task and change direction quickly in support of a busy office
    • Ready to learn new roles in a backup and support capacity
    • Experience with billing or service management positions is a plus

    About Company:
    Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT service, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop-shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best
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