Customer Service Representative - Buffalo, United States - Alkegen

Alkegen Buffalo, United States

1 week ago

Description

Job Requirements

Why work for us?

Want to join a truly global company with over 60 manufacturing facilities around the world? Want to be part of a forward thinking, progressive organization that is growing at an extraordinary pace? Why not become part of an organization that truly cares about its commitment to its customers and its fellow colleagues?

We are a global leader in high-performance specialty fibers and inorganic materials used in high-temperature industrial, automotive and fire protection applications. We have nearly 80 years' experience in providing innovative solutions to our customers' application problems across several different business sectors. Our products are known universally for their quality and proven performance with names like Fiberfrax ceramic fiber products, revolutionary low bio-persistent Insulfrax and Isofrax.

Our purpose, mission and values are based on our commitment to produce high quality products that help our customers save energy, reduce pollution and improve fire safety.

Alkegen has an exciting opportunity for a Customer Service Representative to join our Customer Service Center of Excellence team If you have strong oral and written communication skills and enjoy building rapport and relationships, apply today

The work hours for this role are Monday-Friday 8 AM to 5 PM ET.

Responsibilities:

Review, process and maintain routine, complex, and international customer orders. Orders received via email, phone or fax. Coding of orders with product part numbers and verifying pricing details.
Update customer account files with customer information & order processing instructions when necessary.
Provide customer quotes for pricing and availability.
Maintain a high level of customer service as reflected by a low number of customer complaints.
Work closely with Production Control, Purchasing, and Shipping to ensure our customers' needs are being met.
Identify and resolve discrepancies with customers and plants by using the Inventory Confirmation Database and Corrective Action Request Database.
Enter various requests on behalf of customer or Sales Engineer including but not limited to credit requests, debit request, and corrective action requests.
Report review and maintenance (i.e. backlog report & allocation reports)
Assist with process mapping and cross training as needed.
Will also need to apply a basic knowledge of international customs and regulation knowledge to the customer order processes.
Will need to have basic knowledge of export order processing including ocean and air export shipment regulations and familiarity with NAFTA and other free trade agreements

Qualifications:

High School Diploma required. Associate's or Bachelor's degree in relevant field preferred
A minimum of 2-5 years of customer service experience. Manufacturing company experience preferred
Preferred working knowledge of US trade compliance including import and export compliance, ITAR, NAFTA, Other free trade agreements, Made in the USA rules, Harmonized tariff rules
Must have excellent organizational and communication skills and strong detail orientation
Capable of handling multiple priorities and adapting to change with ease
Willing to take on additional tasks and work effectively on a team
Proficiency in Microsoft Word and Excel required
Experience with Microsoft Dynamics, Shipping Solution, EDPM, and Liquid Planner preferred, but not required.

If you are interested in being part of a world class Customer Support function here at Alkegen then we would love to hear from you.

Alkegen is committed to cultivating and preserving a culture of inclusion throughout the organization. We recognize that we can learn better together with a diverse team of employees and that our individual differences, experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation.

Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran's status, or any other protected class.

Guest Service Representative

6 days ago

Holiday Inn Express & Suites - New Buffalo, MI New Buffalo, United States

**Job Summary**: We are looking for a Guest Service Representative/Front Desk Clerk who will be responsible for greeting and welcoming guests to the hotel. Completes check-in and/or check · - out of the guests stay. Accommodates special requests, follow thru with established chec ...
Customer Service Representative

5 days ago

LakeShore Recycling & Disposal New Buffalo, United States

Busy, fast paced office is seeking a high energy, motivated friendly customer service representative to join our team Lakeshore Recycling & Disposal is a locally owned trash hauler that services Southwest Michigan, Indiana, and surrounding areas. · Our offices are very busy and h ...
patient services representative

1 week ago

Evergreen Health Buffalo, NY , USA, United States

Evergreen Health · The Patient Services Representative provides all reception, clerical, and organizational support to Evergreen Health's primary and specialty care facilities. They will collaborate and support team members to ensure a patient focused approach to care. · As par ...
Customer Service Representative

1 week ago

HiOperator Buffalo, United States

**Customer Service Representative** · Buffalo, NY · Full-Time · Customer Service Representative · ***HEALTHCARE AFTER 1 MONTH + OTHER BENEFITS*** · HiOperator's mission is to automate customer service by pairing people with technology. Both our Buffalo and Dallas offices hav ...
Customer Service Representative

1 week ago

Key Resource Group Buffalo, United States

Mon-Sat 8 a-4:30 p, with one day off during the week Great opportunity within a friendly, congenial environment A well-known organization has a need for a Customer Service Representative in their Buffalo office on a full-time, temporary basis. The C Customer Service Representativ ...
customer service representative

2 weeks ago

Family Dollar Buffalo, United States

Family Dollar HERTEL [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register tr ...
Customer Service Representative

6 days ago

Universal Energy Solutions Buffalo, United States

Universal Energy Solutions is seeking a friendly and customer-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and resolving inquiries and con ...
Customer Service Representative

1 week ago

A. Duie Pyle Buffalo, United States

** Customer Service Representative** · **Job Category****:** Administration/Office Support **Requisition Number****:** CUSTO010370 Showing 1 location **Job Details** · **Description** · **A. Duie Pyle currently has an opening for a Full Time Customer Service Representative** ...
Customer Service Representative

1 week ago

U-Haul Buffalo, United States

**job category research study** · We want to make job hunting easier by updating the structure of job titles and categories to improve upon the job search experience. Please participate in a brief drag-and-drop activity to let us know how you recognize and relate to general job ...
Customer Service Representative

6 days ago

Sonwil Transportation Non-driver Buffalo, United States

Job Description: · What is Sonwil Logistics doing to fit you? · Weve all come from differing life experiences, but the one thing we have in common is that were in love with logistics. Sonwil helps you embrace your entrepreneurial spirit and nurture your willingness to do whatev ...
customer service representative

1 week ago

Family Dollar Buffalo, United States

Family Dollar - 738 E DELAVAN AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cas ...
customer service representative

5 days ago

Family Dollar Buffalo, United States

Family Dollar ABBOTT RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...
Patient Service Representative

1 week ago

American Dental Partners Buffalo, United States

Job Details **Patient Service Representative** · SHARE THIS AddThis Sharing Buttons **Category:** Customer Service · **Affiliate:** Western New York Dental Group · **Location:** 2121 Main St., Suite 310, Buffalo, NY · **Position Summary:** · **Job Description** · A front de ...
Customer Service Representative

1 week ago

Unifrax Buffalo, United States

Job Requirements · Why work for us? · Want to join a truly global company with over 60 manufacturing facilities around the world? Want to be part of a forward thinking, progressive organization that is growing at an extraordinary pace? Why not become part of an organization that ...
Customer Service Representative

1 week ago

Rich Products Buffalo, United States

** Customer Service Representative** · Location: Buffalo, NY, US, 14213 · Req ID: 29809 Segment: Customer Service Richs, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and ...
Customer Service Representative

1 week ago

Upstate Niagara Cooperative Buffalo, United States

** Customer Service Representative** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO001865 Showing 1 location **Job Details** · **Description** · In alignment with Upstate Niagara Cooperative Mission and Values, the DSD Customer Service Representativ ...
Patient Service Representative

3 days ago

Great Lakes Medical Imaging Buffalo, United States

Job Description · Job DescriptionJob Title: Patient Service Representative · Reports to: Registration Manager · Status: Non-Exempt · Pay: To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal ...
Patient Service Representative

1 week ago

Great Lakes Medical Imaging Buffalo, United States

Job Title: Patient Service Representative Reports to: Registration ManagerStatus: Non-ExemptPay: To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal data in terms of comparable roles and our ...
Guest Service Representative

1 week ago

Buffalo Lodging Associates Buffalo, United States

Courtyard by Marriott Buffalo Downtown/Canalside is seeking a Front Desk Agent to join their team · The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: · * Greeting guests, complete the check- in/ check-out procedu ...
Service Route Representative

1 week ago

Aire-Master of Western New York Buffalo, United States

Job Description · Job DescriptionService Route Representative - Facility Services (2-3 day work schedule with opportunity for growth) · Aire-Master of Western New York is looking for a Part Time Service Route Representative to provide scent services, restroom fixture cleaning, an ...

Customer Service Representative - Buffalo, United States - Alkegen

Description

Guest Service Representative