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    Customer Service Representative - Buffalo, United States - SPEED Global Services

    SPEED Global Services
    SPEED Global Services Buffalo, United States

    1 week ago

    Default job background
    Description

    Number of hires for this role 1 **Qualifications**

    + High school or equivalent (Preferred)

    **BenefitsPulled from the full job description**

    Health savings account Health insurance Dental insurance 401(k) Paid time off 401(k) matching Life insurance **Job details**

    Salary $19 - $20 an hour Job Type Full-time **Full Job Description**

    **Speed Global Services is looking to add Client Service Representative to join our growing team One would be responsible for acting as a primary contact for our Clients to assist with orders, shipments, invoices, and handling any issues that may arise. One would be responsible for set accounts and providing daily support via phone, email, and the Customer Relationship Management System.**

    Responsibilities:

    Interacts with set Clients by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner

    Processes and inputs all client orders

    Produces stock reports to check for product availability

    Produces all related paperwork and necessary information required for customer work orders

    Coordinates special and last minute shipping requests with the Operations Department and Transportation, expediting any order as necessary

    Provides follow up with other departments to ensure service standards are being met

    Assures proper invoicing of accounts by verifying computer generated invoices

    Prepares shipping and tracing information to customers as required

    Communicates customer feedback to management including any signs of dissatisfaction

    Acts as a liaison between the warehouse and the Client in administration of the accounts and between the office and customers regarding invoicing and credit changes

    Oversees all paperwork associated with orders and maintain the corresponding files

    Maintains current and accurate procedure manual, which details the processing requirements for each account

    **Minimum Qualifications:**

    Must have a HS Diploma, GED or equivalent

    Customer Service experience preferred.

    Strong computer skills and ability to utilize various systems.

    Able to maintain a positive, professional and constructive tone with team members, management, brand, and retail customers.

    Excellent written and oral communication skills, attention to detail, and organizational skills.

    Proficiency with Microsoft Office, particularly Excel and Word.

    Job Type: Full-time

    Pay: $ $20.00 per hour

    Benefits:

    401(k)

    401(k) matching

    Dental insurance

    Health insurance

    Health savings account

    Life insurance

    Paid time off

    Schedule:

    Day shift

    Monday to Friday

    Ability to commute/relocate:

    Buffalo, NY 14227: Reliably commute or planning to relocate before starting work (Preferred)

    Education:

    High school or equivalent (Preferred)

    Experience:

    Customer Support & Client Services Occupations: 1 year (Preferred)

    Work Location: One location

    **Location**

    2769 Broadway Street, Buffalo, NY 14227 |

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