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    Desktop Support Technician - Phoenix, United States - Insight Global

    Insight Global background
    Non-profit / Volunteering
    Description

    Role: Desktop Support Technician

    Duration: 6 month contract to hire

    Pay rate: $25-35

    Location: onsite in PHX AZ

    Must Haves:

    3+ years of experience working in a Desktop Support Role -- preferably in an enterprise environment

    SME with Windows 10 and Windows 11

    Experience working off a ticketing system

    Experience with Mobile Device Management (MDM) -- preferably with InTune

    Strong customer service skills

    Experience with Active Directory

    Experience with SCCM

    Office 365 experience

    Pluses:

    VOIP Experience

    Telecom experience with Avaya

    Azure experience

    Experience with Duo for 2 factor authentication

    Experience with Cisco AnyConnect (VPN)

    Job Description

    An employer in Phoenix is looking for a Desktop Support Technician to join their team. This individual will be a part of a 9 person team supporting 3,000-4,000 internal users on a daily basis. They will be responsible for maintaining, troubleshooting, documenting, and repairing desktop systems, hardware, and software. The Desktop Support Technician will be responsible for 10-25 tickets daily, will be conducting both inbound and outbound calls, and required to travel to various clinics/sites when necessary.



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