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Delray Beach

    Practice Manager-Dermatology Office - Delray Beach, United States - Gold Coast Dermatology Center

    Gold Coast Dermatology Center
    Gold Coast Dermatology Center Delray Beach, United States

    1 week ago

    Default job background
    Healthcare
    Description

    We are a well-established but growing medical and cosmetic dermatology practice. We are looking for a practice manager to lead our growing team while over seeing day-to-day operations. We are looking for a practice manager who will implement growth strategies to achieve sales goals and optimize profitability.

    This person is an energetic leader who can perform well in a fast-paced environment and be able to multitask to the satisfaction of high-end clients. The manager will evaluate the current processes for opportunities to improve, hold team members accountable for high-level accuracy, impeccable customer service, and encourage a positive, team-centric environment.

    We are looking for a visionary leader with excellent communication & project management abilities who is as passionate about achieving results as they are developing their people.

    Operations:


    • Maintain an up-to-date version of the Office Procedure Manual and ensure compliance.


    • Must be able to make quick and accurate decisions to handle patient issues with the utmost care


    • Develop and maintain literature, documentation, and process handling requirements.


    • Attend Management meetings and convey all relevant information throughout the office.


    • Hold regular staff meetings and use memos, postings, and direct communication to keep staff updated on all office operations.


    • Ensure equipment is maintained in good working order.


    • Maintain professional relationships with suppliers and providers.


    • Minimize or eliminate losses through negligence with monitoring programs.


    • Manage inventory effectively; follow purchasing standards; ensure compliance.


    • Authorize annual leave for all staff, accommodating requested annual leave where applicable, ensuring that company demands and bookings are met.


    • Maintains a working knowledge of industry trends and products.


    • Ensure consistent and timely opening and closing of the office, ensuring the security of the office facility at the close of each day in line with company requirements.


    • Implement ongoing skills training to ensure service standards are being upheld.


    • Monitor appointments and bookings and highlight any problems or troughs in business.

    Staffing & Human Resources:


    • Develop a Recruitment Kit for effective recruiting, screening, interviewing, and hiring.


    • Develop Value Packed Proposals and maintain internal staff retention programs.


    • Implement ongoing skills training to ensure service standards are being upheld.


    • Monitor Job Descriptions and Staff Goals Planning


    • Perform Staff Evaluation Reports with proposed action plans.


    • Effectively administer and monitor staff schedule.


    • Demonstrate exceptional professionalism for the staff to emulate and create a motivating environment.


    • Provide an annual personal development plan meeting with all spa staff.

    Financial:


    • Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.


    • Project and maintain acceptable payroll commitments.


    • Use financial plans for spotting trends, measuring productivity, and monitoring progress.


    • Control ongoing service and product margin analysis to ensure profitability. Implement opportunities for managing operational costs and boosting the bottom line.


    • Develop procedures for accurate inventory control and monitoring.


    • Implement full practice product and service purchasing standards and ensure compliance.


    • Administer staff and patient scheduling for maximum revenue generation and profitability.

    Marketing


    • Oversee Marketing Strategy and ensure a consistent image is being portrayed.


    • Create ongoing in-house promotions and activities to stimulate sales, staff, and customers.


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