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    Dealer Services Rep. I - Austin, United States - Aplusfcu

    Aplusfcu
    Aplusfcu Austin, United States

    3 weeks ago

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    Description

    Job Title Dealer Services Rep. I Location Austin, TX 78752 US (Primary)

    Education High school diploma or GED Job Description **A+FCU is growing and we are seeking a dynamic individual to assist with the processing for our Indirect Loans. Your role will be to provide outstanding service to internal members and perform a variety of support functions for the membership.**

    **This is a great way to start your lending career**

    **Essential Functions**

    Process indirect contracts for accuracy/completeness, verify they meet approval guidelines and documents have been signed.

    Contact dealers to resolved issues quickly and efficiently.

    Receive contracts electronically for review and verify completed loan documents.

    Separate documents received from different avenues and scan through imaging system.

    Input information into the system and fund loans.

    Open indirect membership accounts, check for account eligibility and follow-up/resolve any failures.

    Maintain assigned percentage of loans funded per month.

    Notify dealers when contracts are funded.

    Prepare release of liens when needed.

    Balance indirect dealer EFT (Electronic Funds Transfers) totals and notify dealers of amount received.

    Answer all incoming calls and assist members by providing accurate/detailed information and resolve issues that are atypical

    Answer incoming calls for dealer questions and provide information on pending/completed contracts.

    Maintain assigned percentage of calls answered from the group line on a monthly basis.

    Process payoffs from dealerships.

    Assist all lending areas as needed.

    Perform other credit union functions/responsibilities as required or assigned

    **Certifications/Registrations: This position requires registration as a Mortgage Loan Originator (MLO) with the Nationwide Mortgage Licensing System (NMLS) and Registry on an annual basis in addition to maintaining updates as needed. Initial registration is required immediately upon hire into this position. Failure to register or maintain a current registry, or any criminal activity that would bar continued participation as a MLO may result in disciplinary action, up to and including termination of employment.**

    For more information visit our Careers Page at:

    Job Requirements

    **Education and Experience**

    High school diploma or G.E.D. equivalent

    One year of general office experience preferred

    One year of sales and service focused experience preferred

    **Knowledge, Skills & Abilities**

    Basic math/accounting skills

    Skilled use of phone system, computer and all related software

    Excellent verbal and written communication skills, research, problem solving skills and dealing with potential conflict

    Knowledgeable in products and services related to a financial institution

    **Desirable Traits** :

    Pleasant and professional appearance

    Enjoys working with public using a courteous professional approach

    Good listening skills

    Flexible working hours

    Dependable, organizer and planner

    Possess decision-making abilities

    **Physical Functions**

    Must have the ability/stamina to work at least 40 hours a week

    Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data

    Must be able to communicate heavily through telephone, e-mail and in-person

    Must be able to engage in problem-solving skills to help identify and solve potential issues in the field

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