Customer Service Rep/receiving Associate - Austin, United States - Glass Doctor

Glass Doctor
Glass Doctor
Verified Company
Austin, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Answers calls and customer inquiries, book new estimates, reply to after hour calls and ER requests.

Customer follow ups, taking payments, dispatching technicians and keeping up with them daily.

Receive glass from delivery trucks and compares packing lists to purchase orders to ensure accurate deliveries.

Inventory control.

Vehicle maintenance management


Skills and Qualifications:

  • Strong listening, communicating, and customer service skills.
  • Ability to multitask and provide effective solutions.
  • Works well with others and helps foster a supportive work environment.
  • Knowledge of our company's market, industry, and products.
  • Comfortable problem solving while also creating an enjoyable experience for our customers.
  • Able to document customer service calls efficiently and with detail.
  • Knows how to ease conflict and provide the appropriate resolutions.
  • Completes tasks on time and can prioritize work load.

Requirements:


  • College degree is preferred.
  • Four to five years of customer service experience is required.
  • Proficient with Microsoft Office software and phone systems.
  • Dispatching experience is preferred, but not required.
  • Clean driving record and able to clear back ground check.
  • Must be able to lift 100+ lbs.
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