Night Customer Service Rep - Austin, United States - Mr. Greens Produce

Mr. Greens Produce

Verified Company

Austin, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Mr. Greens Produce is looking for highly motivated (Night Shift) Customer Service Reps

Must be Bilingual (English/Spanish)_

Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Texas. With deliveries 365-days a year, 7-days a week and multiple runs per day, Mr. Greens has set the gold standard for service. Mr. Greens serves a large variety of clients, including restaurants, hotels, country clubs, caterers, grocery stores and retail outlets.

Summary:

Mr. Greens is looking for a highly motivated and dedicated Customer Service Rep. In this position, you will play a vital role in the Customer Service function of the company. The position is responsible for resolving escalated customer issues, working with clients and vendors to resolve concerns. Respond to any claims submitted by customers. Analyzing any errors committed and provide feedback for improving procedures.

Responsibilities:

Answer inbound calls from customers placing orders, inquiring about inventory, their orders placed, delivery times, etc.
Provide excellent customer service
Aim to answer questions on the first call by being proactive in your customer service approach
Facilitate communication among customers, sales, transportation and warehouse.

Requirements:

Strong communication skills
Ability to multitask and work in a fastpaced environment
Strong attention to detail
Ability to prioritize based tasks based on deadlines
Working knowledge of Microsoft Office (Outlook, Word, Excel)
Ability to work independently and still be a team player
High School Diploma or GED preferred; or equivalent experience of a minimum of 2 years work history in a related field.

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Must be fluent in English and Spanish
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Must be able to work weekends -
Night Shift: 10:00 PM - 6:30 AM

Physical Demands/ Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in an office environment with low to moderate noise levels.
Individual sits for long periods of time while operating a keyboard and communicating via telephone.
May involve standing/walking as needed primarily on a level surface throughout the day.
May include lifting things up to 15 pounds, on occasion.

Benefits: