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    Customer Service Representative - Cincinnati, United States - Insight Global

    Insight Global background
    Description

    Job Description

    Job Description

    Day to day:
    An outdoor furnishing client of Insight Global's is looking to hire two Customer Service Representatives in Cincinnati, OH. The Customer Service Representative will interact with Watson's customers by addressing inquiries and resolving complaints. This position will be on-site M-F 40 hours/week with overtime available. Weekend work is required.


    Shift Options:
    Flexible


    During the Week:
    10am-6pm

    11:30am-8pm


    Must work Minimum one weekend day:
    Saturday 10-6
    Sunday 12-6


    Duties/Responsibilities:

    • Interacts with customers via telephone, email, or in person to provide support and information on products or services.
    • Collects and enters orders for new or additional products or services.
    • Fields customer questions and complaints.
    • Ensures that appropriate actions are taken to resolve customers' problems and concerns.
    • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
    • Performs other related duties as assigned.


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