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Whittier

    Customer Service Specialist - Whittier, United States - SCI

    SCI
    SCI Whittier, United States

    1 week ago

    Default job background
    Full time
    Description

    **Career Site Update**

    We are pleased to announce that we have updated our applicant tracking system to Workday Recruiting. Returning applicants with an iCIMS profile must create a new Candidate Home in Workday. All current associates must apply through My Career on your Workday homepage. For additional information,

    **Customer Service Specialist - Marker Department (Temp Full Time) | SCI Jobs**

    **Join Our Talent Community - Funeral Director Interest**

    **SCI Shared Resources, LLC Customer Service Specialist - Marker Department (Temp Full Time) Whittier , California**

    All current associates must apply through "My Career" on your Workday Homepage

    Our associates celebrate lives. We celebrate our associates.

    Consider the possibilities of joining a Great Place to Work

    Provide outstanding customer service to internal and external customers; provide a high level of timely follow-up with customers on pending marker orders; manage and answer customer questions; and assist with new purchases.

    **JOB RESPONSIBILITIES**

    Must be able to perform the essential functions of the job with or without reasonable accommodations.

    Assist with allocating resources and proactively preventing Work-in-Process order categories from building up.

    Act on calls from internal and external customers to provide memorial status including marker setting, marker repairsetc.

    Handle and follow-up on unfilled marker statuses (in Work-In-Process category), including orders at the manufacturer.

    Timely update the marker module with completed orders.

    Review, manage, and submit layout changes/approvals for markers, plaques, and uprights to the memorial designers timely.

    Insure timely follow-up is provided to customers with pending marker orders.

    Generate and review new marker orders for accuracy, completeness, and policy compliance before distributing to memorial designer.

    Provide timely mail-out of finalized design layouts and update the customers account with notes.

    Process incoming mail, email & faxes timely.

    Must be able to multi-task, set priorities, and organize work.

    Act on customer complaints to provide satisfactory resolution.

    Participate in cross training and skill development opportunities to improve competency and customer service.

    Meet with customers to provide assistance with purchasing new memorial products.

    Assist/process payments with outside vendors and families for the outside marker delivery process

    **Experience and Education:**

    Minimum one year experience as support staff in a customer service environment

    High School Diploma, or GED

    **Special Skills**

    High accuracy with data entry

    MS Office software

    Bilingual a plus

    **Working Environment**

    Work seated at a workstation in a small call-center type environment in a carpeted, air-conditioned office where the noise volume from coworkers is moderate. Must stay focused in a fast-paced environment. Customer service demands and performance failures carry a significant emotional weight. Work under daily deadlines handling a high volume of phone calls, provide timely follow-up to customers requests, and maintain outstanding customer service with detailed accuracy. Interruptions are continuous, and priorities change frequently. Workloads are highest during the winter holiday season.

    **Physical Requirements**

    Must be able to see detail, and have good hand-eye coordination to operate computerized phone equipment, keyboards, and headsets; most of the working day is spent on both inbound and outbound phone calls, using the computer; potential eyestrain from constant viewing of computer monitors; ergonomic requirements must be considered for safety and health.

    **Equipment / Machines Operated**

    Computerized telephone equipment

    Telephone headset

    MS Office software

    Printer

    Copier

    Fax machine

    Postal Code: 90601

    Category (Portal Searching): Operations

    Job Location: US-CA - Whittier

    **Req ID:** Req

    **Position Type:** Full time

    Who We Are.

    We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve.

    The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

    We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve.

    The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

    *"SCI refers to Service Corporation International and its affiliates.*

    **Equal Opportunity Employer, M/F/D/V**

    SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.

    On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

    **Current Search Criteria**

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