Customer Service Specialist - Willowbrook, United States - Mac Duggal

Mac Duggal

Verified Company

Willowbrook, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Since our inception in 1984, Mac Duggal has risen to become an illustrious name in the realm of women's fashion and evening wear, consistently adored by both discerning clientele and celebrity stylists alike.

Our headquarters, situated just outside of Chicago, serve as the hub for thousands of Mac's meticulously crafted, one-of-a-kind luxury designs.

As we approach four decades of unparalleled success, our brand continues to thrive, and as a result, our teams are expanding.

We are seeking a positive self-starter to join our team as a
Customer Service Specialist to provide exceptional customer service to our online customers.

This is a Full-time, Monday - Friday, in-office position based in Willowbrook, Illinois.

Key Responsibilities:

Assist customers with orders, shipping/delivery, returns, website questions, product selection (sizing, fit, etc.), and other inbound inquiries. Provide customers with product recommendations, identifying crosssell/upsell opportunities when appropriate.
Oversee the endtoend online ordering and RMA process for the ecommerce channel
Review/approve customer return requests; Process refunds/exchanges using Shopify and company ERP system
Work closely with fulfillment team on inventory and orderrelated issues, including quality control and quality assurance tasks
Keep uptodate on industry trends and identify ways to improve the customer experience
Document customer feedback to share with internal stakeholders
Ensure website content is uptodate, accurate, share feedback as needed
Assist ecommerce and warehouse teams with other related initiatives and activities as requested

Skills & Competencies:

Exceptional written and verbal communication skills; Able to communicate clearly, professionally, and with empathy
Ability to build rapport and form trusting relationships with customers and coworkers; exhibits a high degree of emotional intelligence
Customeroriented and solutionfocused
Possesses sound judgment with keen criticalthinking and decisionmaking skills
Ability to multitask and navigate ambiguous situations in a fastpaced environment
Positive attitude, motivated, selfstarter with a bias for action
Quick learner and able to adapt to new technologies and processes
Ability to be flexible and to work outside of normal business hours if necessary

Education & Experience:

High school diploma or equivalent
Minimum of 2 years experience in a customer support role
At least 1 year experience working in an ecommerce/contact center environment
Experience in women's apparel and/or retail sales is beneficial, but not essential
Bilingual/multilingual preferred but not required

Benefits: