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    Service to sales - Minneapolis, United States - Luther Brookdale Volkswagen

    Luther Brookdale Volkswagen
    Luther Brookdale Volkswagen Minneapolis, United States

    3 weeks ago

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    Description
    Job Title: Service to Sales Representative

    Company: Luther Brookdale Volkswagen

    Location: Brooklyn Center MN

    Are you passionate about providing exceptional customer service and ready to take on a new challenge in the automotive industry? Brookdale Volkswagen is seeking a dynamic and customer-focused individual to join our team as a Service to Sales Representative. In this role, you will play a crucial part in enhancing customer relationships, driving sales, and contributing to the overall success of our dealership.

    Responsibilities:
    1. Customer Relationship Management:
      • Build and maintain strong relationships with current service customers.
      • Act as a liaison between service and sales departments to ensure a seamless customer experience.
      • Provide personalized attention to customer needs and preferences.
    2. Sales Conversion:
      • Identify potential sales opportunities among service customers.
      • Proactively engage with service customers to discuss vehicle upgrades, trade-ins, and new models.
      • Collaborate with the sales team to convert service customers into sales customers.
    3. Product Knowledge:
      • Stay up-to-date on Volkswagen products, features, and promotions.
      • Effectively communicate product information to service customers to stimulate interest in new vehicles.
    4. Customer Education:
      • Educate service customers on the benefits of upgrading to a new Volkswagen model.
      • Provide information on financing options, trade-in values, and incentives to facilitate the decision-making process.
    5. Collaboration:
      • Work closely with service advisors and sales team members to ensure a seamless transition for customers from service to sales.
      • Collaborate with marketing and promotions teams to implement targeted campaigns for service-to-sales conversion.
    6. Customer Satisfaction:
      • Prioritize customer satisfaction and address any concerns or issues promptly.
      • Strive to exceed customer expectations in both service and sales interactions.
    Qualifications:
    • Proven experience in customer service or sales within the automotive industry is preferred.
    • Excellent communication and interpersonal skills.
    • Strong negotiation and persuasion abilities.
    • Knowledge of Volkswagen products and services is a plus.
    • Self-motivated and results-driven with a focus on achieving sales targets.
    • Ability to work collaboratively in a team-oriented environment.
    Benefits:
    • Competitive salary with commission opportunities.
    • Health, dental, and vision insurance.
    • Employee discounts on vehicle purchases and services.
    • Ongoing training and professional development opportunities.
    • Positive and collaborative work environment.
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