- Responsible for the transaction processing associated with the operation of the Customer Service Communications Center and the Field Service organization.
- Monitoring the notification of Field Service personnel and communicating any issues to CSCC management.
- Screening and routing of telephone calls from customers and employees, and filing.
- Logging all customer issues in the Service Management System.
- Maintaining housekeeping standards.
- Conducting customer satisfaction surveys; update current job skills regularly; ability to perform to defined standards and carry out special work assignments.
- Work in a team environment while participating as a team member focused on continuous improvement and total customer satisfaction.
- Mentoring and training new Customer Service Representatives
- Help maintain knowledge base.
- High school diploma or equivalent.
- One year of call center customer service experience, handling high volume inbound customer calls
- Advanced typing and basic computer skills.
- Excellent communication skills. Build relationships. Handle each customer inquiry with Urgency, Tact, and Discretion
- Speed – we are the kind of people who do not wait for the elevator
- Ownership – we want owners, not renters
- Focus – success is built from focusing on what matters most
- Winning Together – for PAR to win, we need our customers, our employees, our suppliers, our shareholders, and our community to succeed
-
Patient Services Representative I
1 week ago
Charlotte Community Health Clinic Charlotte, United StatesCharlotte Community Health Clinic offers high-quality medical, dental, and behavioral health services for children and adults. We are currently seeking a Patient Services Representative I to join our team. The Patient Services Representative I, will be required to have the abilit ...
-
Bilingual Customer Service Representative Ii
1 week ago
Healthgram, Inc. Charlotte, United StatesHealthgram is seeking a dynamic and engaging member to join the team as a Bilingual Customer Service Representative II. This position is our members' go-to resource for all of their healthcare questions, whether they're asking about a claim or need help finding a doctor. We consi ...
-
Ink Technical Service Representative Ii
6 days ago
Sun Chemical Corporation Charlotte, United States**ABOUT THE ORGANIZATION** · Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, ...
-
Service Bdc Representative
6 days ago
Courage Kia Gastonia, United States**Job Summary**:The Service BDC specialist is responsible for providing high-quality customer service to clients within the service department. The BDC specialist will be required to drive sales of the service department by answering incoming phone calls with a friendly voice, sc ...
-
Service Representative
1 week ago
Orange Elephant Roofing Charlotte, United StatesJob Description · Job DescriptionSalary: $46,800 yearly · WE WANT YOU Orange Elephant is seeking self-motivated people looking to break through in the sales industry We are looking for potential Sales Representatives who show positive energy and amazing customer service. You - as ...
-
Customer Service Representative
2 weeks ago
CATIC Rocky Hill, United States**JOB TITLE**: · - Customer Service Representative**REPORTS TO**: · - Title Services Manager**DEPARTMENT**: · - Agent Services**FLSA STATUS**: · - Non-exempt**LOCATION**: · - Rocky Hill, CT (Hybrid position)**SUMMARY**: · **ESSENTIAL DUTIES AND RESPONSIBILITIES** include the foll ...
-
Guest Services Representative
1 week ago
Bluegreen Vacations - Bluegreen Corporation Charlotte, United StatesThe Customer Service Representative will serve two primary functions at the guest service desk in Simon malls. First, they will serve as the primary greeter for the GSD, engaging with customers inviting them to enter the sweepstakes and introducing t Guest Service, Representative ...
-
Guest Service Representative
1 week ago
Bluegreen Vacations - Bluegreen Corporation Charlotte, United StatesThe Customer Service Representative at South Park Mall will serve two primary functions at the guest service desk in Simon malls at 4400 Sharon Rd Charlotte, NC First, they will serve as the primary greeter for the GSD, engaging with customers Representative, Guest Service, Custo ...
-
Technical Service Representative
1 week ago
INX International Ink Company Charlotte, United StatesWe are seeking a Technical Service Representative (Metal Deco Ink) to work with us. This person will report to the Technical 2-Piece Manager for performance of assigned functions and coordinates with Inplant Technicians and Managers. The person in th Technical, Representative, Se ...
-
Technical Service Representative
1 week ago
INX Charlotte, United StatesJob Description · We are seeking a Technical Service Representative (Metal Deco Ink) to work with us. This person will report to the Technical 2-Piece Manager for performance of assigned functions and coordinates with Inplant Technicians and Managers. The person in this role will ...
-
Technical Service Representative
3 weeks ago
Huntsman Corporation Charlotte, United StatesTechnical Service Representative (NC, SC, VA, MD, WV)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations. O Representative, Technical, Se ...
-
Guest Services Representative
1 week ago
Novant Health Charlotte, United StatesOverview · Novant Health is seeking a Guest Services Representative. The Guest Services Representative serves as the role model for service excellence and patient experience and is responsible for providing caring and compassionate service to patients and their loved ones. The Gu ...
-
Tenant Services Representative
1 week ago
Jones Lange Lasalle, Inc. Charlotte, United StatesJLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most Representative, Operations, C ...
-
Client Service Representative
1 week ago
Banfield Pet Hospital Charlotte, United StatesThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clien Client Service, Representativ ...
-
Guest Services Representative
3 days ago
Novant Health Charlotte, North Carolina, United States PermanentOverview: · The Guest Services Representative serves as the role model for service excellence and patient experience and is responsible for providing caring and compassionate service to patients and their loved ones. The Guest Services Representative is the initial contact and gr ...
-
Guest Service Representative
1 week ago
Nothing Bundt Cakes Charlotte, United StatesThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our b ...
-
Customer Service Representative
1 week ago
Zele Cloud Charlotte, United StatesJob Description · Title: Customer Service representative (CSR) · Location: Charlotte NC or St Louis MO or Salt Lake UT (Hybrid) · Contract; W2 · Must Have: · Min2+yrs exp in Customer service · Customer Service representative (CSR) · Must have Series 7 certification · Customer Ser ...
-
Guest Service Representative
1 week ago
Nothing Bundt Cakes Charlotte, United StatesThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our b ...
-
Customer Service Representative
2 weeks ago
Mauser Packaging Solutions Charlotte, United StatesThe Customer Service Representative (CSR) functions as the liaison between Mauser Corporation and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and help ...
-
Customer Service Representative
3 weeks ago
Vortex Industries LLC Charlotte, United StatesVortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you wi ...
Customer Service Representative - Charlotte, United States - PAR
Description
Job Description
Job DescriptionHi there We're PAR and our purpose is:
To deliver solutions that connect people to the restaurants, meals and moments they love.
We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, instigators, idealists and builders to join our constantly growing team
PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.
Our mission is to build the number one restaurant technology company in the world and we're off to great start.
We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us If it sounds like you belong here, we should meet
Position Location: Remote
Pay Band
The hourly rate for this position is $16-17/hr USD per hour commensurate with work location, experience, skills, certifications, education, and prior accomplishments.
Position Description
What We're Looking For:
Knowledge, Skills, and Experience:
As we continue our flexible workplace arrangements, it is crucial for our employees to ensure they have a reliable internet and cellular connection in place. Strong and stable connectivity in our work locations allows for smooth communication, seamless collaboration, and uninterrupted productivity.
Shift/ Schedule:
Tuesday- Saturday 2:30pm to 11:00pmET
*Must be able to work a variety of shifts, including weekends and holidays
Who We Are
At PAR, we believe we will win or lose, through the culture we build.
Our culture is built on 4 values.
We believe by committing to these values (and more) we can build a cultural spirit that, combined with our products, will create years of long-term success.
PAR is proud to provide equal employment opportunities to all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ethnicity, age, disability, citizenship, genetic information, status as a protected veteran, marital status, or any other protected characteristic under applicable laws.
The hourly rate range for this position is $XX-YY/ hr USD (US) commensurate with work location, experience, skills, certifications, education, and prior accomplishments.
The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.