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    Sales Representative - San Antonio, United States - The Soccer Factory

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    Job Description

    Job Description

    Job Title: Online Sales Representative

    Company: The Soccer Factory

    Location: 12066 Starcrest Dr, San Antonio, TX

    Job Type: Full-time

    About Us: The Soccer Factory is a leading provider of high-quality sporting uniforms, catering to athletes, teams, and sports enthusiasts nationwide. We pride ourselves on delivering top-notch products that not only perform on the field but also showcase team spirit and identity. With a diverse range of customizable options, we stand out as the go-to destination for sporting apparel.

    Position Overview: As an Online Sales Representative at The Soccer Factory, you will play a pivotal role in driving revenue and expanding our customer base. You will be responsible for managing online sales inquiries, providing product information, guiding customers through the customization process, and ensuring a seamless purchasing experience.

    Key Responsibilities:

    • Respond promptly to online sales inquiries via email, chat, or phone.
    • Educate customers on our product range, including fabric options, design choices, and customization features.
    • Collaborate with the design team to create custom mock-ups for customers.
    • Assist customers in placing orders, including size and quantity selection, and processing payments.
    • Provide accurate delivery timelines and tracking information.
    • Resolve customer issues and concerns in a professional and efficient manner.
    • Upsell additional products or services when appropriate.
    • Maintain up-to-date knowledge of industry trends, product offerings, and competitors.

    Qualifications:

    • High school diploma or equivalent; Bachelor's degree in Business, Marketing, or related field is a plus.
    • Proven experience in online sales or customer service roles.
    • Strong written and verbal communication skills.
    • Familiarity with sporting uniforms, fabrics, and customization options.
    • Excellent organizational skills with the ability to manage multiple tasks simultaneously.
    • Proficient in using CRM software and other sales tools.
    • Goal-oriented and self-motivated with a track record of meeting or exceeding sales targets.

    Benefits:

    • Competitive salary and commission structure.
    • Health, dental, and vision insurance options.
    • Paid time off and holidays.
    • Opportunities for career advancement and professional development.

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