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Atlanta

    Sr. Product Specialist, Delivery Logistics - Atlanta, United States - Chick-fil-A

    Chick-fil-A
    Chick-fil-A Atlanta, United States

    1 day ago

    Chick-fil-A background
    Description

    Responsibilities

  • Act as the resident business expert on the Logistics Engine
  • Work closely with Customer Technology Solutions to assess and optimize performance of the Logistics Engine
  • Manage and prioritize the Logistics Engine backlog to ensure the product is meeting the needs of our delivery restaurants
  • Partner with the Delivery Operator Engagement team to refine and develop critical KPIs to help restaurants better manage their delivery business
  • Build and provide tools to Operators to help them better understand their driver capacity and demand needs to help foster growth
  • Identify new concepts and opportunities within the delivery business and prioritize what ideas come to life when testing in the restaurant
  • Conduct market research within the delivery space to stay up to date on market trends and apply those learnings to the delivery business at Chick-fil-A

    • Minimum Qualifications

  • Comfort with ambiguity, enthusiasm about solving problems, and a desire to be part of a dramatic shift in how Chick-fil-A meets Customer needs
  • Proven work ethic and a desire to learn about a new, complex, and ever-changing part of Chick-fil-A's business
  • Strong Analytical skill-set: comfortable diving deep into the data behind complex algorithms to help drive future business recommendations
    Confident taking large amounts of raw data in SQL and writing queries from several sourcesStrong ability to take raw data and identify trends, patterns and customer insightsComfortable taking the learnings from those insights and creating different visualizations and presentations to share out to stakeholdersComfortable using Tableau to create dashboard visualizationsProficient in Microsoft Excel
  • Demonstrated versatility and mental agility: the ability to quickly get up to speed on various disciplines and weave them together into a comprehensive strategy
  • Strong interpersonal and communication skills, having the ability to take complex topics and present them in a clear and concise manner to audiences both large and small
  • Proven self-starter with experience in product management
  • Proven ability to build strong relationships with cross-functional partners
  • Strong personal conviction; having the confidence to defend an idea or position in the midst of strong opposition

    • Preferred Qualifications

  • Experience with, and deep understanding of, restaurant operations
  • 1-3 years of prior experience working in Product Management
  • 1-3 years defining business requirements and using data and metrics to help define business insights
  • 1-3 years work experience in feature prioritization by engaging stakeholders in constructive discussions to simplify ambiguous business problems into logic problems that can be solved with data
  • Comprehensive understanding of on-demand delivery operations and logistics
  • 2-4 years work experience making business recommendations and influencing stakeholders
  • 1-2 years work experience working with machine learning algorithms
  • 2-4 years work experience in mining insights and data to tell compelling business stories
  • 2-4 years of prior experience building reports/analyses with analytical tools (. SQL, Tableau, Excel)

    • Minimum Years of Experience

    2

    Travel Requirements

    25%

    Required Level of Education

    Bachelor's Degree

    Major/Concentration

    Business/Supply Chain/Marketing/Engineering
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